Shipping And Handling All orders are despatched via Courier or Royal Mail depending on the items ordered.
*Please note Free Shipping Offers to Mainland UK* . (SEE BELOW FOR COURIER EXCEPTIONS)
* For all courier items a surcharge of an additional £10.00 will apply to the Scottish Highlands & Scottish Islands, Northern Ireland,
Scottish Highlands includes postcodes : FK17-99, G83, IV33-39, all KW, PA21-33, PA35-40, PH18-26, PH30, PH31-42
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3.
* For all courier items a surcharge of an additional £15.00 will apply to Isle of Man and the Channel Islands, Isle of Wight. We only ship to the UK including the above locations.
We DO NOT deliver Courier delivery items to BFPO addresses.
Please Note - If you provide us with an incorrect delivery address and your goods are signed for by another party, Baby 1 Stop will not be held responsible for any loss you incur as a result of your error.
If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card, left by our courier within 5 days, your order will be returned to the sender (Baby 1 Stop) and you will be charged for the return of the order:- the following costs apply
Please note our courier return charges are as follows: -
£24.00 up to 10kgs and 48p per Kilo there after
Careful quality control is exercised before our goods leave the manufacturer. Our carriers will exercise every care in ensuring the goods reach you in perfect condition.
However, should an accident happen, here's how to deal with it: When you take delivery you should inspect what you've ordered and if there is any damage to your goods, note it on the delivery note . DO NOT REFUSE THE GOODS. Then email our customer support team for assistance using Contact member, if it is not possible to verify the condition of the goods upon delivery then please note "Unable to inspect on delivery" on the delivery note or terminal. All cases of damage must be communicated to us within two days of delivery. We cannot accept damage claims which have not been so noted or of which we are notified after this period.
Depending on the nature of the damage, a replacement product / part will be provided either direct from the manufacturer or from Baby 1 Stop. We will attempt to find the quickest solution for you..