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Delivery Information

The Postage & Packaging charges for each country are clearly listed in each item listing.

For UK mainland deliveries: All our items are sent either Royal Mail 1st Class post or FedEx 24 hour courier. Estimated delivery time is usually 3-5 working days after cleared payment has been received, however sometimes this may vary depending on the postal system in your area. Some deliveries require a signature as proof of delivery. Unfortunately we are unable to give you an exact time for delivery.

For EU & Worldwide Deliveries: Estimated delivery time is 7-21 working days after cleared payment has been received. Unfortunately we are unable to give you an exact time for delivery.

Please note: Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. All items are subject to stock availability.

For more information please contact our Sales & Support Number on 0844 800 5199, lines are open Monday to Friday between 8.30am and 6.30pm.




We take a lot of care in the quality of the products that we send to you, and want you to be happy with the service we provide. If you have any questions about your order, or you are not completely satisfied with your purchase, then please call our Customer Services team on 0844 800 5199. We are open Monday to Friday between 8am and 6pm (excluding Bank Holidays).





We know that occasionally you may want to return an item, so below are the instructions on how to do so.


(1) First, you must have a Unique Returns Authorisation Number. To obtain this number register your return on our returns system at


(2) Include with your return this Unique number along with your name, address & day time telephone number and the reason the item is being returned and ensure that you include the Ebay despatch note. Then post it to us within 7 days of receipt.


Goods can ONLY be credited if they are in ‘NEW’ condition and any packaging is undamaged. Refunds will be credited to your debit/credit card/paypal account  no later than 5 working days after we receive your returned goods and will exclude any delivery and handling costs incurred by us.


If you have received any items, which are faulty or supplied incorrectly by us please contact our Customer Services team on 0844 800 5199.



Returning by post/carrier


We cannot accept responsibility for parcels that get lost on the way to us, so we recommend using Royal Mail Registered Post or a commercial carrier like FedEx. Buyer must incur all return postage costs.


All returns must be registered on our returns system at