Audio Brokers is a rapidly growing company offering the best selection in Hi-Fi and AV Accessories. Our aim is to provide great quality products at competitive prices. We offer a friendly and helpful service at all times, and make sure you are totally satisfied with any purchase.
You can get in touch via email. If it is prior to you purchasing an item either through an auction or "Buy It Now" make sure to include the ebay item number you are referring to in the subject line of your email (make and model numbers would also help) and send it to us at firstname.lastname@example.org.
On the other hand if you have already received your purchase and seem to be struggling, don't hesitate to get in touch and we'll try our best to get you up and running. Again make sure to include the ebay item number you are referring to in the subject line of your email (make and model numbers would also help) and send it to us at email@example.com.
Terms & Conditions of Sale
If any product fails under warranty Audio Brokers will try to repair the item as quickly as possible. We will not be responsible for any carriage or packaging. We recommend the packaging is kept for the duration of the warranty period to ensure a safe and speedy repair.
All delivery is free and included in the price. Exclusions are outside of mainland UK including Scottish Highlands, Channel Islands and any other patch of UK land with sea between. If you find you live in these areas please contact for a quote, we aim to be as cheap as possible with postage, so full details will be required for an accurate estimate.
If you are unsatisfied with the product you have received, and it is in full working and resaleable condition we will offer a full refund for the product. As initial postage is free we will not cover the return carriage. From the date of delivery you have 7 working days cooling-off period as defined under the Distance Selling Regulations.
Loss or damage in transit
In the event that an item is lost or damaged during shipping, please contact Audio Brokers as soon as possible to arrange a replacement. All damaged items must be returned before we can ship a new product, and all lost in transit claims can take up to 30 days to process.
All defects must be reported within 3 days of receipt of goods. If an item is proven defective within 3 days of receipt, Audio Brokers agrees to issue a full refund once the item has been safely returned to us. We will refund the cost of postage to a reasonable amount where possible. Please email a copy of your postal receipt if required. We will not be acceptable for items returned to us that have been lost in transit. For this reason we recommend using a tracked postal service.