1. Does Asiaphilic.com have combined shipping discount?
2. Does Asiaphilic.com have combined shipping discount on FREE SHIPPING item?
3. What are the charges for Shipping & Handling?
4. Does Asiaphilic.com ship to <<my country>>?
5. How long does it take to ship to <<my country>>?
6. When will my order be shipped?
7. What kind of payment does Asiaphilic.com accept?
8. How does Asiaphilic handle out-of-stock item?
9. What is the Return & Refund policy?
10. How do I track my order?
11. Why Insurance & Tracking fee is required?
12. What are the charges for Insurance & Tracking?
13. Why does the Shipping & Handling charges seem high?

1. Does Asiaphilic.com have combined shipping discount?

Yes, we offer 10% off on total Shipping and handling charges for 2 to 3 items and 15% off for 4 or more items. We will send you a combined shipping invoice with the discounted price within a day or you may change the shipping charges manually when you checkout. Please note that all free shipping items are not eligible for combined shipping discount.

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2. Does Asiaphilic.com have combined shipping discount on FREE SHIPPING item?

No, we do not combine any free shipping items.

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3. What are the charges for Shipping & Handling?

Shipping and Handling rates are based on destination, and delivery time. For pricing, please check the Shipping table on item listing.

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4. Does Asiaphilic.com ship to <<my country>>?

Global shipping is available when ordering from Asiaphilic.com. For pricing, please check the Shipping table on item listing.

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5. How long does it take to ship to <<my country>>?

Standard Delivery
Standard delivery usually arrives within 10-14 business days, but may take up to 3 weeks from the shipped date, excluding holidays.

Express Delivery
Express shipping orders will usually arrive within 3-5 business days from the shipped date.

To estimate when a package will be delivered, the following should be considered:
Credit card authorization and address verification must be received prior to order processing.
Orders with "Out of Stock" item(s), may take an additional 2 to 5 business days to process and ship.

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6. When will my order be shipped?

Any items that are in stock, will ship in 2 business days after the payment is completed. Orders with "Out of Stock" item(s), may take an additional 2 to 5 business days to process and ship. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

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7. What kind of payment does Asiaphilic.com accept?

We accept credit cards from Paypal, Visa, MasterCard, American Express, Discover, JCB. We also accept debit cards with a Visa or MasterCard logo. All the payment is securely handled by Paypal.

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8. How does Asiaphilic handle out-of-stock item?

Occasionally, high demand causes us to run out of certain items. If the item you ordered is out-of-stock, you will receive an "out-of-stock" email notice. We will cancel that item with you through ebay and fully refund back to the original payment type. Please note that we will still process the rest of the order.

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9. What is the Return & Refund policy?

Refund or Return can be made if and only if the following situations are satisfied:

1. Buyer has paid for the shipping insurance.

2. Non man-made damage

3. Buyer has provided correct Shipping Address

4. Buyer has filed the case with us within 3 days after the item is received.

5. Buyer has provided sufficient photos which the damage is clearly shown.

6. We will not refund the S&H if the item is rejected by local customs for any reason.

*Please note that only merchandise credit will be refunded. Shipping and Handling charges are non-refundable.

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10. How do I track my order?

Tracking is available if and only if any of the following situations is satisfied:

1. at least ONE of your item(s) is waived for tracking fee.

2. Insurance was paid when you checkout.

3. Tracking fee was paid when you checkout.

Customers can check the delivery status of their parcel by accessing www.hongkongpost.com or your local post office website. At present, tracking parcel through internet is confined to a group of destinations which will be expanded in time. Some of the countries only support online tracking for Express Mail Service at the moment.

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11. Why Insurance & Tracking fee is required?

It is because tracking is required by Paypal for any claim.

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12. What are the charges for Insurance & Tracking?

The Insurance & Tracking fee is based on the total cost of your order

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13. Why does the Shipping & Handling charges seem high?

Ebay does not support complicated combined shipping discount rules for international orders. In order to offer the best price we can, sometimes we will put a portion of the item price to S&H so that it will benefit more under our fixed combined S&H discount.

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