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| Q:Do you offer combined postage? |
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| A:Yes, we are more than happy to combine P+P costs on multiple purchases. Please request a comined invoice as you go through the checckout process BEFORE you make payment so that we can adjust this for you.
Many thanks, Party Experts |
| Q:What is your return policy? |
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| A:Happy to accept returns on all unworn costumes and un-used accessories still in their original un-torn packaging. We can not accept pets outfits, wigs, hosiery and underwear due to hygiene reasons. All items must be returned within 7 days. Please contact us through ebay messages confirming your return for authorisation before sending it back. |
| Q:Do you combine shipping? |
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| A:Yes we do. Click on the 'buy it now' icon and purchase all the items you require. Then email us letting us know that you have finished shopping. We can then send you a revised invoice with discounted P&P. |
| Q:When can I expect my order to arrive? |
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| A:Please view our full delivery details in our designated 'delivery' page within our shop. You can find this at the bottom of the left hand navigation bar |
| Q:How much is the Shipping and Handling Charge? |
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| A:This varies due to the country of arrival, weight & dimensions. Please contact us to get a quote before ordering. If you have purchased a number of items from us and require discounted postage BEFORE paying please contact us to let us know you have finished shopping and we can send your discounted invoice |
| Q:Do you ship internationally? |
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| A:Yes, although Royal Mail stipulate the width, height and depth of the parcel/s can not exceed 90cm. If your order is within these dimensions we can despatch to you. If you buy multiple items that exceed this we can still despatch to you but will have to send in more than one parcel hence postage costs will reflect this |
| Q:Can I collect in person? |
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| A:We do NOT offer a collection in person service. We are a mail order company not a retail shop. As a web based mail order company we can not allow customer collections due to insurance purposes. |
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