TERMS / FURTHER INFO

POSTAGE / SHIPPING: I WILL COMBINE POSTAGE AT A DISCOUNTED RATE ON MULTIPLE ITEMS PURCHASED, Please wait for invoice after purchase before paying. This will have one postage price for all your items. 

Items are dispatched on Tuesday's and Friday's only; please pay before 9pm On Monday for postage on Tuesday morning. All postage is via Royal Mail.  I keep my postage price as low as possible, but please remember that it costs me money to send it and includes: postage, packaging, ink and labels etc, but if you are not happy with the cost of postage, don’t bid.

WORLD SHIPPING

I will ship outside the UK. Postage prices for most areas are on listings. I only used signed for airmail. As surface mail takes too long. I always need a signature.  If the price for your country is not on listing please contact me. I only add approx. 20p for packaging labels etc. I do not make money out of postage, so please don't complain about cost. If it's too much, don't bid.

POSTAGE TIMES

UK: Royal mail 1st Class delivery aim is 1-2 days, 2nd Class is from 3 days, so please bear this in mind.

EUROPE: FROM 5 WORKING DAYS (I find it usually takes about 10)

USA / AUSTRALIA: FROM 5 WORKING DAYS (14 working days is completely normal

ITEM NOT ARRIVED YET?

After purchasing an item from me, if you are out, please keep an eye out for a 'While you were out' card from Royal Mail. If you don't collect it from them, or re-arrange delivery, it comes back to me. More often than not this is what has happened when customers believe their parcel is left. So please do check. However,

If you item has not arrived after a week, please message me and I will track the item and find out what is going on. Please don't use bad language or become aggressive as I am not out to mess anybody about. Of course once royal mail have it in their hands it is down to them. But of course, on the rare occasion there is a delivery problem, I will always sort it out!

I WILL ONLY POST TO YOUR REGISTERED EBAY POSTAL/DELIVERY ADDRESS

IF YOU WANT IT SENT TO A DIFFERENT ONE YOU NEED TO CHANGE IT WITH EBAY, NOT CONTACT ME AS ALL POSTAGE LABELS ARE AUTOMATICALLY PRINTED FROM EBAY

RETURNS

I do not accept returns / refund for items that do not fit. All my measurements are approximate, but as exact as I can get. 99.9% of customers do not have a problem with my measurements.

I only accept returns if the item is significantly different to description or if damaged or faulty where not described.

PAYMENT:

I ACCEPT PAYAPL AND POSTAL ORDERS ONLY. I ONLY ACCEPT UK POSTAL ORDERS.

IF YOU ARE OUTSIDE THE UK ITS PAYPAL ONLY.

Winning bidders need to pay within 5 days of auction end.

I no longer accept personal cheques, due to problems with fraud.  However, you can pay by postal order which is available at all UK Post Offices you do not pay, I will file a dispute, Again if you are not going to pay please do not bid.

FEEDBACK:  

All feedback is left once it has been received from the buyer. I leave feedback once a fortnight. On the rare occasion that you have a problem with the item, please contact me first before leaving negative feedback, I want all customers to be satisfied and will always resolve any issues you may have and make sure you are happy. Remember, feedback is not a way of contacting me and if I don't know what's wrong I cannot fix it. thanks

CONTACT INFO: 

IF YOU HAVE ANY QUESTIONS, PLEASE USE THE EBAY MESSAGING SERVICE / 'EMAIL SELLER' AT TOP OF PAGE. IF YOU ARE A CUSTOMER AND NEED TO CONTACT ME YOU CAN MESSAGE OR EMAIL ME. If you are a customer you will have my mobile number on my card, you are welcome to call me on this any time during the day.

Lastly, if you have any further questions or problems, please contact me. I am very approachable and always happy to help. Please don't send me nasty, rude or aggressive messages as there really is no need. Customer service is very important to me so if you do have a problem, please do not hesitate to contact me.

Many thanks, Erica