 |
| Q:Is this product compatible with my device? |
|
| A:Please provide information so that we could advise:
1. camera brand and model
2. original battery model / part no.
3. original battery size in mm |
| Q:Any discount for buying in bulk? |
|
| A:Yes. Please contact us via eBay if you buy more than 5. Buy more for less!!! |
| Q:How long does it take for the item to reach the buyer? |
|
| A:It normally takes about 14 working days (excluding holidays and weekend, and customs clearance time) to reach worldwide from Hong Kong. But this could not be guaranteed as there could be delays due to customs check and different areas have different situations even within the same country.
Some countries (e.g. Italy, Brazil) take longer time. |
| Q:Is a tracking number provided? |
|
| A:Tracking number is only available if you pay GBP1.5 / USD2.5 extra by choosing "standard" shipping. Standard shipping means sending by registered air mail instead of normal air mail. It may not be faster, but it will have tracking number. |
| Q:It has been some time since I paid. When shall I expect my item to arrive? |
|
| A:Please double check your address is correct in eBay. Don't count weekend and public holidays when calculating the no. of days taken for delivery. Wait for one month in case of customs check and post office delay. Contact us after one month of payment. Thanks for your patience. Either money back or item delivered guaranteed. |
| Q:What courier will be used? |
|
| A:Hong Kong Post and your local post service. |
| Q:Any discount for buying in bulk? |
|
| A:Yes sure. Please contact us via eBay if you buy more than 5. Buy more for less!!! |
| Q:Can I cancel the transaction after payment? |
|
| A:We hope you would not cancel the transaction because this may result in dispute against you and may not do you good in eBay. |
| Q:What is the procedure of returns? |
|
| A:Keep everything including our envelope. Contact us to tell us all the necessary information e.g camera model, battery model, detailed description of problem, updated shipping address. We will solve your problem. |
| Q:What if I am really dissatisfied? |
|
| A:Always contact us first before leaving any feedback. Please allow us at least 24 hours to respond due to time zone difference. We will solve your problem. Your 5-Star Feedback is always our goal. |
| Q:What is the difference between different shipping options? |
|
| A:The cheapest shipping option: by normal air mail of Hong Kong Post, no tracking number.
The more expensive shipping option: by registered air mail of Hong Kong Post, with tracking number and you need to sign upon receipt.
For the delivery time, there should be not much difference. |
| Q:Where can I find the tracking number and how can I trace the mail? |
|
| A:The tracking number will be uploaded to your eBay purchase record. If you can't find it, please send us a message via eBay.
You can trace the mail from http://app3.hongkongpost.com/CGI/mt/enquiry.jsp and your local post office. |
| Q:If I don't have PayPal, can I use other way to pay? |
|
| A:We accept bank transfer for Hong Kong buyers only.
If you really have problem, please contact us. |
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