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F.A.Q
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Hot Items For Sales
Batteries for Canon and Sony
Shop Policies
WEEE Regulations
Merry Christmas
About the seller
Please be kindly advised that our annual stock-take has been scheduled for the period from 20th to 26th Dec. 2014.  Hence delivery of goods for orders placed during this period will be a bit late than usual.
  
batt-shop_F.A.Q
Welcome to Batt_Shop, here you can read some F. A. Q. before purchasing items from our shop. There are three parts including Products, Payment and Return Policy. We hope this site will help you buy items that you want successfully. Of course, if this still can't clear your questions, pls email us to batt_shop@online-battery.co.uk, we will try our best to reply you in time, or if you have any good suggestions, pls don't hesitate to let us know.
Many thanks for your attention! Have a happy bidding!

Products

How do I use and care a battery?
1. Your new battery comes in a discharged condition and must be charged before use. Upon initial use (or after prolonged storage period) the battery may require two to three charge/discharge cycles before achieving maximum capacity.

2. When charging the battery for the first time your charging device may indicate that charging is complete after just 10 or 15 minutes. This is a normal phenomenon with rechargeable batteries. Simply remove the battery from the charging device and repeat the charging procedure.

3. It is important to condition (fully discharge and then fully charge) the battery every two to three weeks. Failure to do so may significantly shorten the battery's life (this does not apply to Li-Ion batteries, which do not require conditioning). To discharge, simply run your device under the battery's power until it shuts down or until you get a low battery warning. Then recharge the battery as instructed in your user's manual.

4. If the battery will not be in use for a month or longer, it is recommended that it be removed from the device and stored in a cool, dry, clean place.

5. It is normal for a battery to become warm during charging and discharging.

6. A charged battery will eventually lose its charge if unused. It may therefore be necessary to recharge the battery after a storage period.

What does the light indicator mean when charging battery
1. Plug the AC power adapter in a wall outlet.

2. Connect the AC Power adaptor supplied with charger to the DC in jack.

3. "Status" indicator shows RED when the charger is ready and "Charger" indicator shows flashing Green when waiting for battery pack.

4. Slide battery pack in the charger and "Charger" indicator goes RED when charging.

5. "Charger" indicator shows RED and GREEN alternatively when battery pack has more than 90% charged.

6. When the battery pack is fully charged, the "Charger" indicator shows a steady green.

7. After the battery pack is fully charged, slide the battery pack out.

8. Unplug DC power, "CHARGE" and "STATUS" indicators go out.
My new battery isn't charging. Is it defective
New batteries are shipped in a discharged condition and must be charged before use. We generally recommend an overnight charge (approximately twelve hours). Refer to your user's manual for charging instructions. Rechargeable batteries should be cycled - fully charged and then fully discharged - 2 to 4 times initially to allow them to reach their full capacity. (Note: it is perfectly normal for a battery to become warm to the touch during charging and discharging). New batteries are hard for your device to charge; they have never been fully charged and are therefore "unformed". Sometimes your device's charger will stop charging a new battery before it is fully charged. If this happens, simply remove the battery from your device and then re-insert it. The charge cycle should begin again. This may happen several times during your first battery charge. Don't worry; it's perfectly normal.
What is the "Memory Effect"?
Ni-Cd batteries, and to a lesser extent Ni-MH batteries, suffer from what's called the "Memory Effect". It means that if a battery is continually only partially discharged before re-charging, the battery "forgets" that it has the capacity to further discharge all the way down. To illustrate: If you, on a regular basis, fully charge your battery and then use only 50% of its capacity before the next recharge, eventually the battery will become unaware of its extra 50% capacity which has remained unused. Your battery will remain functional, but only at 50% of its original capacity. The way to avoid the dreaded "Memory Effect" is to fully cycle (fully charge and then fully discharge) your battery at least once every two to three weeks. Batteries can be discharged by unplugging the device's AC adaptor and letting the device run on the battery until it ceases to function. This will insure your battery remains healthy.
How are batteries rated?
There are two ratings on every battery: volts and milliamp-hour (mAh). The voltage of the new battery should always match the voltage of your original. Some of our batteries will have higher amp-hour ratings than the original battery found in your device. This is indicative of a longer run-time (higher capacity) and will not cause any incompatibilities. Remember: in some cases, the voltage will differ from the original battery. This often happens when both a Li-Ion battery and a Ni-Mh battery are available for the laptop.
What can’t I do to a battery?

1. Do not short-circuit. A short-circuit may cause severe damage to the battery.
2. Do not drop, hit or otherwise abuse the battery as this may result in the exposure of the cell contents, which are corrosive.
3. Do not expose the battery to moisture or rain.
Keep battery away from fire or other sources of extreme heat. 4. Do not incinerate. Exposure of battery to extreme heat may result in an explosion.

Payment

What payment methods do you accept?
We accept PayPal, cheque and postal order and money order. Check (It may take up to 10 days to clear your check before we can send your order.). Sorry, we don't accept bank transfer and credit card payment.
How do I send you a cheque?
Pls print the E-bay sheet to go with the cheque, or write down the auction No. and your eBay ID on the back of cheque. Pls confirm your shipping details by email again.
Return Policy

What should I do if the goods I purchased are malfunctioning under warranty?
All returning goods need to apply for a RMA (return material authorization) code. Please contact customer service for RMA code and shipping information. We only accept returned goods with RMA code.
How long does it take for the repayment?
After receiving the RMA code, our customer service specialist will contact you once we have received the returned goods.
How do I check the status of my returned goods?
Please contact us with your RMA code through our e-mail address: batt_shop@online-battery.co.uk
My product has been under warranty period, how can I get the “RMA” service?
Please contact us, our service center will issue you a “RMA number” and you will get our service. But we will reject returns, which isn't approved by us and without “RMA number”.
How long can I receive the product that return to repair?
When you have got the “RMA number” completely and you should return your product according to our indication, our RMA service center will tell you the details.