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 activesport store

activesport store

 Maintained by:
 Customer Helpline 01298 22002 open Monday To Friday 10am to 5pm GMT, fox - rockshox - marzocchi - shimano - sram - shimano - topeak - middleburn - BBB - Tacx - Cycleops - Raceface - Hope - Rock N Roll - SDG - Elite - Chris King - Avid - Icetoolz - Polaris

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General Interest

Postage

Goods are dispatched daily within 48 hours of payment ( Monday – Friday ) via DHL, PARCELFORCE & ROYAL MAIL, on a 3 - 5 WORKING DAY ( Monday – Friday ) delivery service. This service is for the vast majority of the UK mainland. If you live in areas covered by the following postcodes --- AB31 & above, DD8,DD9,DD10, FK8 & 3, FK16,17 & 21, PH10 & 11, PH13 &14 --- the same postage cost is charged & the item is still dispatched the same, but on a 3 - 7 working day delivery.  

If you would like a faster postage service please phone before purchase 01298 22002 to confirm.

  Combined purchases - we will combine postage on buy now listings For all Auction style listing we do not combine postage.

We deliver to Northern Ireland, British & Scottish Isles, Scottish Highland, Channel Isles & Southern Ireland, Europe & WORLDWIDE Please email ebay@activesport.co.uk for a postage quote BEFORE YOU PURCHASE AN ITEM.    

 

 

All deliveries require a signature. Should a delivery be attempted and no-one is available to provide a signature, a card with details of the parcel will be left at the address. Please contact them direct regarding re-delivery & a second attempt to deliver should then be made on the next working day ( Mon - Fri ).

If a parcel is returned to us after a card has been left at the address & no response has been received, you the customer will be held responsible for the full cost of returning the parcel to us. This amount will have to be received by us as well as the cost of resending your item before your parcel is re-dispatched. There will be exceptions whatsoever.

 

Please note collection is not possible on any eBay purchases. All deliveries require a signature.
If you wish to collect call us before you purchase to arrange this service 01298 22002 / 22006 
Please note that we will only deliver to the address that your payment card is registered at.

 

Payment

PAYPAL is accepted for all purchases, just click on the link after purchase & follow the easy instructions. 


We can only accept paypal payments with confirmed addresses any payment from a unconfirmed address will not be accepted.

 

For those of you that prefer, we also have a telephone ( 01298 22002 / 72114 

Opening Hours 9.30am--5.30pm Monday-Friday) Credit/Debit Card Hotline that is available, for your convenience, to enable you to pay by credit card over the phone. 

Please be patient as although we have a number of telephone lines certain times of the day are extremely busy.

 WE DO NOT ACCEPT CHEQUES

 

IMPORTANT PLEASE NOTE The Payment Options above are the only ones available.

We do not charge you for either service.

 Payment should be made within 3 days of item ending.

Please do not pay us with e cheque if paying with paypal these take on average 10 days to clear.

FEEDBACK if you have 0 feedback you must pay instantly - if you have less than 90% feedback please do not purchase goods from us with out our authorisation.

 

IMPORTANT. Please ensure that a valid phone number is included with your address so that the courier can contact you if necessary regarding your delivery. 

 

Other Terms & Conditions

If your item is damaged in transit please contact ebay@activesport.co.uk stating your ebay item number, buyer user id, delivery address & details of the product fault and/or damage. we must be notified by email within 48 HOURS of receipt of your item if the item is damaged or faulty. No exceptions will be made whatsoever. The deliver manifest must be signed as damaged.

 

All products are covered by a manufacturer guarantee. THIS DOES NOT COVER ACCIDENTAL DAMAGE OR DAMAGE CAUSED BY MISUSE WEAR & TEAR

 

RETURNS POLICY

  We are confident that you will be delighted with any product that you purchase from us. However in the event that the product is not what you expected the following applies. You MUST email ebay@activesport.co.uk WITHIN 48 HOURS of item being delivered

goods returned for a refund must be returned with in 7 days.

if you have purchase something on ebay and found you have made a mistake you can return the item for exchange - if you require a refund we will only refund less our restock fee for ebay listing fees - ebay commision - packing costs - admin.

The customer will be totally responsible for the cost of the item being returned. Item must be returned as delivery unused and undamaged.

who pays the postage on returned items?

if you're returning something because it doesn't fit or it's not suitable, you'll need to pay the postage costs to return it to us.

 

Customer Service

 

WE CAN NOT CANCEL EBAY WINNING BIDS OR BUY IT NOW ITEMS IF YOU WIN YOU MUST PAY.
PLEASE RETRACT BID BEFORE END OF AUCTION IF YOU WISH TO CANCEL YOUR BID.
your asked several times during the purchase are you sure you wish to carry on (By clicking on the button below, you commit to buy this item from the seller.) 


SALE OF GOODS ACT 1979
Breach of Contract
- When a party to a contract refuses or fails to fulfil an obligation imposed on them under that contract.
your contract – via ebay -
(By clicking on the button below, you commit to buy this item from the seller.)  Buyers automatically enter into a legally binding contract to purchase the item from the seller if they win the online auction-style listing or use the Buy It Now feature. eBay's Unpaid Item policy requires buyers to pay the seller for the items that they commit to purchase.

Thank you for viewing one of our items. We work very hard to ensure that we always offer a good selection of quality items at great savings to you.

 

Please read thoroughly the full item description before you email us with questions. If you query is not answered please email ebay@activesport.co.uk and we will reply as quickly as possible. 

 

Please purchase from us with confidence. We are established power sellers that continue to grow from strength to strength. Please add us to your “favourites” list as we are always adding new lines to our stock. We pride ourselves on offering to you, our customer, unrivaled customer care at all times

 

As soon as we have received feedback from a buyer relating to a transaction with us we shall leave the corresponding feedback. We like to ensure that our customers are 100% happy with their buying experience prior to leaving feedback.

 

In cases where winning bidders fail to pay for their item we will initiate ebays unpaid item process and block that user id from bidding on our products.

 

what is our correspondence address?

address any correspondence to our shop and registered office address which is:


Mark Anthony Bikes Direct
115 Spring Gardens
Buxton
Derbyshire
SK17 6BX

Phone: 01298 22002

Phone 01298 72114

 


email  ebay@activesport.co.uk