Distance Selling Regulations you have 7 days to change your mind about
online /mail order purchases. http://bitly.com/14b7k09
This does not apply to used items purchased
return an item because you have changed your mind or made an error when
ordering, I reserve the right to charge a re-stocking fee of up to 20%
items are 100% genuine. The law says that you must provide proof that an ijtem
you have purchased is fake or not as described. It is against the law to sell
fake or counterfeit items and this page tells you what to do if you suspect a
seller is offering fake goods. bitly.com/11TM5cK
have a problem with an item, please inform me immediately. Do not continue to
use the item as you will be deemed to have accepted it and you may not be offered
a refund bbc.in/ZKisgA
must be returned at the buyer's cost, be unused and in the original packaging.
Where an item is found to have an inherent fault I reserve the right to offer a
repair or replacement in place of a refund.
recommend you return items by recorded delivery, as proof of postage cannot be
accepted as proof of delivery.
accept returns of unsealed or used cosmetics, skincare and fragrances. I do not offer returns on used and vintage
jewellery or jewellery made to order including rings made to your size
I aim to
dispatch your item within 3 working days of receiving payment. Please note that I dispatch items – I do not
is more than the price of a stamp and includes all packaging materials and
other expenses; I make no profit from P&P charges.
Mail states that 90% of mail arrives at its destination within the time they
specify. There are however occasions upon which things may go astray.
If you do
not receive your item within 7 days, check with your local post office or
sorting office, and then contact me
item has been sent recorded delivery, please ask me for the tracking number.
make any form of recompense until 15 working days have passed as this is the
time specified by Royal Mail for making claims.
I do not
make recompense for items which you have failed to collect from your local
sorting office or for which you have failed to arrange redelivery or in cases
where you have sent me an incorrect delivery address.
item is returned to me because you have failed to collect it, you will be
charged an additional fee for P&P as it is your responsibility to collect
your own mail. If you do not wish to have the item returned to you, I will
refund the price of the item but not P&P.
If you have any queries, please contact me via
eBay so we can sort it out. We are all human, and everyone makes a mistake now
I aim to
give 5 star service. If you are pleased with your purchase, please tell others
by leaving positive feedback. If you have a query or a problem, please tell me
and give me the opportunity to put things right.