Who will deliver my item?
All Standard UK post is sent via Royal Mail. Next day and EU signed for orders will be sent fully tracked via DPD
How much is postage?
Postage is calculated by the weight and by the destination the item is being sent to and can be found on the product page in the Postage tab.
Do you combine postage?
We offer combined postage discounts on all our sales. All UK and international items will now benefit from No additional postage charge for any additional items. You will pay only one postage fee per order.
When will my item be sent?
All our items are dispatched Monday to Friday. Item will be dispatched once full payment is received. Payments received before 3pm will be sent the same working day, any payments received after 3pm will be processed the next working day.
Do I need to sign for the item?
All Recorded items require a signature on delivery. If there is no-one available to sign for the item(s) it will be taken to your local Postal Office and a "While you were out" Card will be left to re-arrange a delivery or to collect from the Post Office noted on your card. Some smaller items Will be sent without a signature needed for ease of delivery due to the value of the goods.
Do I ship Internationally?
Yes we do send items internationally to Countries all over the World. Once the item leaves the UK it will be then passed on to your local Postal Service for delivery
How long will it take for my item to be delivered?
UK Delivery timeframe:
Standard = 3-5 working days
Express = Next Working Day
International Delivery timeframe:
Delivery timeframe Europe: 5-7 working days (Approximately).
Delivery timeframe Outside EU / Worldwide: 7-14 working days (Approximately).
Can I track my item?
All Recorded services will be sent with an individual reference number. Once the item(s) have been despatched you will receive a despatch email stating that your item(s) have been shipped. When you next log into your ebay account you should be able to see the tracking number for the delivery. If you can provide your phone number when ordering some of our postal services can contact you via email & SMS to provide even more tracking information. If you cannot see the tracking number please email us and we will confirm the number.
This is not a full trackable door to door service and the item(s) reference number is only used to confirm that the item(s) have successfully received the buyer. Once the item has been signed for the reference will show the time and date that the item was delivered and the signature for delivery.
This is fully trackable from door-to-door. Once the package leaves our premises it is scanned and then moved via depots tracked at regular intervals until it reaches the local depot for delivery. The item will need to be signed for on receipt to confirm delivery.
International Signed For items
Once the item leaves the UK it is then sent to an international courier and where applicable it can be tracked across the couriers delivery network in the designated country depending on the shipping service the item was sent with
What to do if my item does not arrive?
If your item has not arrived please open a case on eBay and we can look into the issue, but please note that our couriers have a set timeframe in their terms and conditions before we can claim as the item lost. Please see below timeframes for lost item claims:
15 Working Days: Standard/Recorded Delivery (UK)
20 Working Days: International Signed For Airmail - Europe
25 Working Days: International Signed For Airmail - Rest of World
If you have any problems with your delivery please contact us at firstname.lastname@example.org or via eBay and we will be happy to help.