 |
| Q:How do I get the DIAGRAMS mentioned in the listing? |
|
| A:At the bottom of this page click on "No, I want to contact the seller".
This will take you to an eBay Message page.
In the [Question] box, send us a request telling us which DIAGRAMS you want us to send. You can include your email address if you wish. |
| Q:What about shipments outside the USA? |
|
| A:We ship to most countries in the world. Look at the table in the middle of the listing to see shipping & handling costs for many destinations. Send us an email if you need a special shipping cost. |
| Q:How do I get the DIAGRAMS mentioned in the listing? |
|
| A:At the bottom of this page click on "No, I want to contact the seller".
This will take you to an eBay Message page.
In the [Question] box, send us a request telling us which DIAGRAMS you want us to send. You can include your email address if you wish. |
| Q:What product GUIDES do you have available? |
|
| A:1. Antenna Guide-explains how you can use a wi-fi antenna to increase the reach of your wireless internet equipment. It has pictures of the most commonly used antenna connectors
2. Outdoor Wireless Internet Guide-definitions and diagrams of system components used in Outdoor Wireless Networks |
| Q:How do I get a copy of one of your free GUIDES? |
|
| A:At the bottom of this page click on "No, I want to contact the seller".
This will take you to an eBay Message page.
In the [Question] box, send us a request telling us which guide you want. You can include your email address if you wish. |
| Q:How much is the shipping and handling charge? |
|
| A:Shipping and handling is calculated for each item and depends on the weight, shipping method and where you live. You can calculate the costs by clicking on the SHIPPING CALCULATOR button found in the Shipping Frame in the middle of our listing. |
| Q:Do you accept credit cards directly? |
|
| A:Yes, we accept credit cards directly. We accept Visa, MasterCard, Discover and American Express cards but only if they are issued by a bank in the United States. You can use your credit card in our Checkout facility by selecting EDIT PAYMENT METHOD button in the Payment Instructions box. |
| Q:How do I get a copy of one of your free GUIDES? |
|
| A:At the bottom of this page click on "No, I want to contact the seller".
This will take you to an eBay Message page.
In the [Enter a topic] box, type "Free Guide".
Then in the [Question] box, send us a request telling us which guide you want. You can include your email address if you wish. |
| Q:Do you accept Credit Cards directly? |
|
| A:Yes, we accept credit cards directly. We accept Visa, MasterCard, Discover and American Express cards but only if they are issued by a bank in the United States. You can use your credit card in our Checkout facility by selecting EDIT PAYMENT METHOD button in the Payment Instructions box. |
| Q:Do you charge sales tax? |
|
| A:Sales tax is payable only on items shipped to any address in the state of California. |
| Q:Do you combine shipping? |
|
| A:Yes. If you purchase two (2) or more items from us in a 48-hour period, we will ship all items in one package. This usually provides a shipping and handling discount of 10% or more per item (if shipping costs were figured individually for each item). |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Shipping and handling is calculated for each item and depends on the weight, shipping method and where you live. You can calculate the costs by clicking on the SHIPPING CALCULATOR button found below the Shipping Table in the middle of our listing. |
| Q:Do you ship internationally? |
|
| A:Yes. We do a considerable amount of business outside the USA. We ship WORLDWIDE. We are happy to answer any questions you may have regarding shipping costs to any country. We show shipping and handling costs for many parts of the world in the shipping table found in the middle of all our eBay listings. |
| Q:Do you ship to AE/APO/FPO addresses? |
|
| A:Yes. We ship to all U.S.A. military addresses. The cost of shipping to these addresses is the same as shipping cost to any U.S.A. domestic address. |
| Q:What about duty and taxes on shipments to places outside the United States? |
|
| A:Import duties, taxes and customs charges are not included in the item price or shipping costs. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. |
| Q:When can I expect my order to arrive? |
|
| A:We usually ship within 24-48 hours from receipt of cleared payment. We use the most economical shipping methods available. You can select other shipping methods. We will supply you with tracking numbers where available from the carrier. Unfortunately carriers sometimes take longer than their published transit time and this is beyond our control. |
| Q:Do you require shipping insurance on your packages? |
|
| A:We are concerned that your package does not get lost or damaged. All items are shipped insured and the insurance fee is included. We will supply you with tracking numbers where available from the carrier. Unfortunately carriers sometimes take longer than their published transit time and this is beyond our control. |
| Q:What shipping services do you use? |
|
| A:We typically use the most economical service. In our checkout facility you will be able to choose from several shipping methods. For domestic shipments, we have all the Post Office (USPS) methods, FedEx and UPS. For international shipments, we typically use only First Class Mail International and Priority Mail International. |
| Q:What is your return policy? |
|
| A:If you receive an item and the condition is not as we described, tell us within 7 days of receipt. If we can't satisfy you, you may return it but you'll need an RMA. We'll refund the purchase price if the item is returned unused and unopened. Any item purchased and used, even once, is not returnable if the item is not defective. |
| Q:What do I need to do to return an item? |
|
| A:Email us to obtain a Return Merchandise Authorization (RMA) number which helps us process your claim quickly. Return shipping charges and insurance are your responsibility. The return must include all original package materials and documentation that came with the item or it may be subject to a 15% re-stocking charge. |
| Q:Do you guaranty that the item I receive is the same as the item you describe in your listing? |
|
| A:We guarantee the item to be as described and will refund the purchase price if it is not as described and it is returned unopened and unused within 7 days of receipt. Please see the RMA Policy in the Satisfaction & Return Policy section found in all our eBay listings. |
| Q:Do you provide a warranty on the items you sell? |
|
| A:Every item we sell has a Limited Warranty for a period of time as defined in the listing. You may click on the Limited Warranty description in the listing to see the complete details and terms of our Limited Warranty. You may also request a copy of the Limited Warranty by send us an email request. |
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