Please read the below terms and conditions which apply to all XS Clearance customers:
Payment
All items purchased via eBay must be paid within 5 days unless otherwise agreed with the XS Clerance account manager - Any items that are not paid within this time frame will have to go through the resolution centre as a non-paid item which may result in a strike against your account.
We accept secure payments over the telephone by calling 0845 301 6824 - Lines are available Monday - Friday from 10am until 4pm - There is an answerphone facility to leave message so we can call you back to make payment.
PLEASE NOTE THAT THIS IS A SALES NUMBER AND WE CAN ONLY DEAL WITH SALE RELATED ENQUIRIES.
Stock
All stock is despatched from our own warehouse but at times items that appear on eBay may be out of stock - We do everything in our power to update stock availability to ensure customer satisfaction.
If your item is unfortunately out of stock we will contact you via eBay to inform you and if the stock is due in soon you have the option to wait or cancel or alternatively have another product - If the item you have ordered is obsolete we will cancel the order and refund you within 2 working days.
We do not expect to receive negative feedback for any out of stock issue.
Delivery
All deliveries are made via DHL unless otherwise stated. All parcels on our standard delivery service will be delivered within 2-3 working days to mainland UK.
ALL HIGHLANDS/ISLANDS WILL OCCUR ADDITIONAL DELIVERY CHARGES OF 9.99 - please allow an additional day for delivery to Highlands/Islands.
All orders on our express service will be delivered within 1-2 working days to mainland UK only.
Please note that we are allowed to legally hold orders for upto 24hours before despatch.
Returns
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All items sold come with a minimum 12 month warranty. Some manufacturers do offer a longer time period on warranties and this will be mentioned in the listing. Faulty items will be dealt with directly through the individual manufacturer or through our company where applicable.
In the event of a product fault, please check the manufacturer's operating instructions, and items such as the plug and batteries before contacting our Customer Services Department. At this time please make sure you have your invoice with details of your date of purchase and details of the product fault before calling.
Important Note: The guarantee specifically does not include faults caused by accident, poor maintenance or misuse. Poor performance due to external factors such as signal quality and interference are not accepted as suitable reasons for return. Please check all components such as remotes, batteries and plugs in line with manufacturers' strict guidelines to be found in all instruction manuals before raising a complaint. If an item is returned without fault or is out of the period of the manufacturers guarantee all products will be returned back to you and the cost of delivery charged to your account.
If you need to make a return, you must contact us first so that we can arrange for the item to be collected. Items not returned via our returns process will not be authorised or credited or replaced.
Please return item in its’ original box & packaging. If you no longer have these you must return the item in a suitable strong box and packaging to ensure it doesn't get damaged in transit. If we do receive the item back damaged due to unsuitable packaging or lack of, NO credit/refund or replacement will be offered. Even if the item was faulty.
If you have ordered an item by mistake you can still make a return but there will be a 15% re-stocking fee. Also the item must be unused and in it’s original packaging. |
Feedback
Feedback is very important to us as it allows us to show other buyers that we offer a first rate service to all - If you are thinking of leaving negative feedback please do get in contact with our account manager to resolve any issues.
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