 |
| Q:***** Please read FAQ before sending emails ***** |
|
| A:We receive over 800 emails per week, please read below before emailing us. |
|
| Q:Returns / Faulty Items ? |
|
| A:We operate multiple warehouses. Please contact Customer Services giving them full details of the fault/problem.
**Returning the item to the wrong warehouse will result in a delay in processing**
Faulty items are replaced after testing proves them faulty. Items which are found not to be faulty will be returned to you. Your statutory rights ar |
|
| Q:Where is my stuff? |
|
| A:We pack your item within 8 hours after receiving payment. Then it is collected by the Royal Mail on the next pickup, Monday – Friday @ 2pm.
We’ll send you an email when we do this.
UK packets take 3-5 working days. We cannot accelerate the postal service.
Please don’t contact us for 7 days after despatch. |
|
| Q:PayPal Problems? |
|
| A:Sometimes, problems with PayPal prevent you from paying.. Please try to resolve the problem first with PayPal.
If you can’t resolve the issue with PayPal, we take Visa/MasterCard/Switch/Maestro/Solo/Delta direct
PayPal problems? NO PROBLEM! - WE TAKE CARDS DIRECT |
|
| Q:Cheques, Cash, Postal Orders? |
|
| A:We do NOT take Cheques, Money/Postal Orders or Cash under any circumstances. |
|
| Q:Technical Questions |
|
| A:Our customer services staff are not technically qualified, as we simply liquidate excess stock via eBay. We are unable to suppport technical questions relating to complex PC hardware & driver combinations.
We recommend your local PC repair shop or PC World. |
|
| Q:Technical Questions |
|
| A:Our customer services staff are not technically qualified, as we simply liquidate excess stock via eBay. We are unable to support technical questions relating to complex PC hardware& driver combinations. We recommend your local PC repair shop or PC World. |
)
