We accept Visa, MasterCard, American Express and Discover credit card
payments by calling us at 888-423-8972.
PayPal:
Our goal is to make checkout even easier for you! That's why we are
proud to accept PayPal through the eBay secure checkout system. This
allows you to save time and effort by using the confirmed shipping and
billing information you have stored with PayPal.
For your security, our system will only allow shipping to your PayPal
confirmed billing address.
Please be careful of the funding source that you select when making a
PayPal payment. A PayPal e-check is the electronic equivalent of a
personal check. Orders paid for with a PayPal e-check will be held
until PayPal provides notification that your funds have cleared. This
usually requires 3-4 business days from the date payment is initiated.
Sales
Tax:
State law requires that we
charge 8.25% sales tax on all orders shipped to Texas.
Payment
Terms:
All items must be paid for
within 7 days of the end of the listing. If you are bidding on multiple
items and need more than 7 days to complete payment, please be sure to
contact us. If an item remains unpaid for 14 days, we will begin the
Unpaid Item process with eBay to recoup our eBay fees and will,
ultimately, release the product back into our inventory for re-sale.
Domestic
Shipping
Order
Processing:
We process and ship orders every business day, Monday through Friday,
from our main distribution location in Lewisville, Texas. We do not
ship on Saturdays, Sundays or National holidays. All orders received
(checkout and payment completed) by 9:00am CST are shipped the same
business day.
Continental United
States:
FedEx Ground and USPS First Class and USPS Priority Mail are our
standard shipping method within the Continental Orders require 1
to 6 business days to
arrive after leaving our facility.
Tracking Your
Package:
You will receive a shipment confirmation e-mail the day that your order
leaves our facility. This email is generated at the close of business
day and will contain your tracking number (if available) along with a
link to the tracking website for your package. Please note that the US
Postal Service does not offer package tracking at this time; so USPS
shipments will not be trackable.
Customer Pickups:
You are welcome to pickup your order at our Lewisville facility Monday
through Friday between the hours of 10am and 5pm CST. If you complete
payment for your order by 10pm CST (M-F), you may pick up your order
the same day. Texas sales tax of 8.25% will also be applied to all
pickups.
International
Shipping
We
love our international customers and we’re happy to ship to
you wherever you live! Please bear in mind that, while we do everything
in our power to get the package to you on time, certain things remain
out of our control with international shipping (e.g., customs delays
etc.). Please keep this in mind when rating our shipping!
NOTE
TO INTERNATIONAL BUYERS: UNLESS OTHERWISE SPECIFIED, THE X10 PRODUCTS
ON THE EBAY U.S. SITE USE 120V 60HZ POWER. WIRELESS DEVICES OPERATE ON
THE U.S. FREQUENCY OF 310MHZ.
Order Processing:
We process and ship orders
every business day, Monday through Friday, from our main distribution
location in Lewisville, Texass. We do not ship on Saturdays, Sundays or
National holidays. All orders received (checkout and payment completed)
by 9:00am CST are shipped the same business day.
Tracking Your
Package:
You will receive a shipment confirmation e-mail the day that your order
leaves our facility. This email is generated at the close of business
day and will contain your tracking number (if available) along with a
link to the tracking website for your package. Please note that the US
Postal Service does not offer package tracking at this time; so USPS
shipments will not be trackable.
Shipping Method:
We ship all items USPS International First Class Mail or USPS
International Priority Mail depending on weight. Neither one of these
methods allow for tracking of the package although it is a very
reliable service
and we do insure the items we send. In our experience,
2-3 weeks is the average transit time for USPS but packages regularly
take anywhere from 1 to 5 weeks to arrive after leaving our facility.
USPS shipments are fully insured but they are not trackable at this
time.
Customs Duties and
Taxes:
Depending on your country’s laws, you may be subject to
import duties and taxes on your purchase. Your charge from X10
Warehouse includes only the cost of your item(s) and the
cost of shipping, and you will be responsible for paying any additional
import duties and taxes at the time of delivery prior to your package
being released to you. Please note that we have no control over these
charges nor can we predict accurately what they may be. Customs and
taxation policies vary widely from country to country; so please
contact your local government office if you'd like more information.
Commercial Invoices
and Declared Values:
All of our international shipments include a commercial invoice. We
represent all of our products as merchandise and the declared value for
each item will be the exact price that you paid for it. We cannot,
under any circumstances, lower the declared value or mark the package
as anything but merchandise (this means NO gifts!!). We also note
shipping charges on the commercial invoice as required by the carrier.
We do not include the shipping charges in the value of the item.
Return/Warranty
Shipping
Mishaps:
What has the shipping company done for you?...if you’ve
answered something like, “…they damaged my
package,” please contact us immediately, and we’ll
do our very best to take care of it. We insure all of our
items for the full purchase price.
If the item you receive does not match the order you placed with us,
please contact our Customer Service department for assistance. A
representative will help you determine the best way to get the correct
item to you as quickly as possible.
Condition Related
Returns:
We take great care in describing the condition of our products
accurately. If you receive your order and feel that the condition is
not consistent with our representation, please let us know immediately
(within 3 days of receipt), and we'll do our very best to make you
happy. If we're unable to, just pay to ship the item(s) back, and we'll
fully refund your original winning price.
Items returned must be in the same condition that they were received in
order to receive full credit. Items purchased in "New", "Open Box,
Canceled Orders" or "Like New" condition and then used can be returned,
but will receive a reduced refund value. The reduced value will be
determined after our inspection of the club to determine the level of
use. You will be notified of the reduced refund value after inspection
and before a refund is issued.
Warranty:
We stand behind every item that we sell and will do everything possible
to assure that you're satisfied.
As
we are a reseller of X10 products
we must adhere to the warranty policies dictated by X10. Please click here
for X10 warranty
policies. We
DO NOT take responsibility for any damages
that may be incurred to other components in reference to any warranty
claim.
Return Procedure:
All returns require a Return Merchandise Authorization number (RMA #).
Please contact us by email (info@x10-warehouse.biz)
to receive your RMA # before returning an item. Upon receipt of your
RMA #, please clearly write this RMA # on the outside of the box
containing your return and then ship it back to us. We recommend that
you fully insure any item(s) that you return to us just to be safe. As
for the return process:
• All returns
will be inspected prior to a refund being issued.
• Buyer is responsible for return shipping costs and any
applicable duties and taxes.
• A restocking fee of 20% of the original purchase price may
be applicable.
• Refund will be calculated as follows*:
[Original sales price + any applicable sales tax – any
applicable restocking fee]
• Refunds will be issued within 10 days of receipt of the
item.
* Upon inspection, if we
determine that the item was inaccurately condition rated or described,
we will issue you a complete refund, including original and return
shipping.
30
Day Risk Free Guarantee
All
orders from X10 Warehouse may be returned within 30
days for a refund. In order to return or exchange (under the warranty
guidelines described below) all or part of your order, you must contact
us for a Return Merchandise Authorization number
(RMA#). Please
contact us by email (info@x10-warehouse.biz)
to receive your RMA # before returning an item.
All
returned merchandise must be in the original packaging including
manuals, accessories, cables, etc. with the authorization (RMA#)
clearly printed on the outside of the package. Return requests must be
made within 30 days of the receipt date. All free items must be
returned together with purchased items in order to receive a full
refund. Any shipping and/or handling charges on the original
order cannot be refunded. At our discretion, we may levee a restocking
fee of 15% of the cost of items returned.
X10
Warehouse is not responsible for shipping
costs or damage on returned items. Units to be returned should be
packed carefully. Please be advised that packages sent by normal US
Postal Service cannot be tracked to ensure delivery. Since X10
Warehouse cannot provide credit for a return without
confirming its receipt, we recommend that you use a delivery service
that can be tracked and or insured.
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