|Wright's Collectables Returns and Refund Policy|
We accept refunds and exchanges.
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase (ie: Ebay Sales Record).
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email or Ebay message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your Paypal account or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your Paypal account again, you may have just missed it.
Then contact Paypal, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or send us an Ebay message.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or send us an Ebay message and send your item to: The Flat, 9 Eastgate, Beverley, , UK, HU170DR.
To return your product, you should mail your product to: The Flat, 9 Eastgate, Beverley, , UK, HU170DR
You may be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.