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Postage & Payment
For the quickest and easiest way to process and receive your item(s) please proceed to Paypal and make payments to : paypal@woollyhatshop.com to complete the transaction or alternately you may pay by credit/debit card over the phone on 0800 49 69 777 (This is a FREEPHONE number from Landlines). You may also pay by postal order which should be made payable to : Woolly Hat Shop. PLEASE NOTE: WE DO NOT ACCEPT PERSONAL CHEQUES Thank you for choosing Woolly Hat Shop
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General Interest
  

Welcome to the WHS Customer Support Information Page.

Our aim at WHS is to resolve your query as quickly as possible so when contacting us by e-mail please use the correct e-mail address to help us answer you quicker - we aim to answer all e-mails within 24 hours excluding weekends and Bank Holidays.

 

sales@woollyhatshop.com - General questions & product information

payment@woollyhatshop.com - Payment question or Query

problem@woollyhatshop.com - Delivered / returning products Query

urgent@woollyhatshop.com - last minute changes to address etc

 

Alternatively you can contact us on our FREE PHONE number: 0800 49 69 777

Overseas Customers please dial: 00441959 570882

Please note lines are open Monday to Saturday 09.15 - 18.00 (excluding Bank Holidays)

 

Please do NOT send cash through the post for orders, we accept

 

1. Postal orders made out to:

Woolly Hat Shop

 

2. Payments direct to our Bank Account or by using our secure Payment Gateway Paypal

 

Our contact address for all payments is

Woolly Hat Shop

146 Main Road

Biggin Hill

Kent

TN16 3BA

 

Please do not attempt to deliver or return goods to the above address as we are a Mail Order only Warehouse and do not have shop front facilities.