Orders are despatched within 2 working days of payment clearing and are sent out on a next working day delivery service. We do need a contact phone number in order to despatch the order, please ensure that you provide us with a contact phone number as your order may be delayed if you do not. Your phone number will not be used for any marketing purposes, it is used for delivery purposes only.
If you are not in when the courier comes to deliver your order they will leave a card, on that card will be a telephone number, you must call that telephone number to re-arrange delivery, if you do not call that number within 3 working days the order will be returned to us and we will have to charge you again for re-delivery. Similarly, if an order is delivered by royal mail and you are not in to receive it, they will leave a card, you must collect the item within 7 days, items not collected within 7 days are returned to us and we will have to charge again for re-delivery.
The free postage applies to mainland England and Wales only, areas above Glasgow in Scotland and Off shore Islands including Ireland and Northern Ireland are not included in the free postage area and incur an extra postage charge, please email us for a quote before buying.
If an item or its packaging appears to be damaged at all at the time of delivery please ensure that you write damaged on the couriers delivery sheet, this will enable us to process much quicker any replacements that you may need.