Please read this page carefully and in full before
you commit to buy.
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All buyers must make sure that payment for items is received within 7 days from the date of purchase See bidding/buying section below for more information. We ask that all buyers complete checkout, even if you are sending payment via the post, this is so we know how we will be receiving payment and roughly when to expect it. If you are having difficulties with making payment after purchasing an item from us please contact us to let us know and so we can see if we are able to help, under certain circumstances we maybe able to extend the pay within date for you.
UK buyers can payment by the following methods:
1. PayPal - the fastest and safest way to pay we normally dispatch
goods paid for by instant paypal transfer the same day as cleared payment.
2. Postal Order - this is the next fastest payment method as long as
the postal order isn't crossed we can post the same day as we receive
the postal order.
3. Personal Cheque - once we have received the cheque we will do our
best to pay it into our bank the same day as we receive it or the next
working day, as cheques take 5 working days to clear we wait to dispatch
goods until we have confirmation from our bank that it has cleared,
this is normally exactly 5 working days (7 days in total including weekends).
If posting your payment to us please make sure that you include the
following information; include a note with your eBay User Id, Postal
Address, Item Number/Title, along with any item colour selection that
may be required (this will be stated in the listing or there will be more
than one colour listed). You may printout the completed checkout (winning buyer or payment reminder) email/page
and send this with your payment, remembering to add any colour selection
required. Failure to include one of these may result in a delay in processing
International Buyers (non UK):
We will only accept PayPal from non UK buyers, no acceptions, this
is to ensure a safe and fast transaction for both parties. Any overseas
buyers that make a purchase and say that they are sending payment will
be logged as non paying buyers, and you will be given the option to
agree not to complete the transaction (unless you can pay by PayPal),
and NO non paying buyer strike will be given, if you do not agree by
the 7th day after dispute has been opened, and no payment still being
received we will close the dispute (resulting in a non paying strike
against your account) and you will be left negative feedback. Please
see Buying & Returns below for more details on non paying buyers.
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We offer FREE UK P&P! International (Non-UK) items will still carry a small P&P fee, see international section below.
We ship most orders the same day (or the next working day) that the
order was placed, although this will depend on the time of day that
the order is placed (orders placed before 12noon will be sent the
same day), we do not post on Sundays as the local post office is shut,
though post every other day of the week unless otherwise stated on our
shop home page, e.g. bank holidays, national holidays, any other
time the post office is shut or we are taking a holiday ourselves. We send out a dispatch notification to
all our buyers, this will be sent to your registered email address with
eBay, if you haven't received one then we suggest you check your junk
mail as we always send them out.
When posting goods we get a royal mail proof of posting (posting certificate),
if you require proof an item has been sent we can email you a copy of
this on request. If you require proof of delivery we recommend recorded
signed for option when you check out (if you are a international buyer
and require proof of delivery please email us for a quote on the price
for international signed for, please note that prices start at £8.00
but final price depends on the amount you order and it weight).
We retain the right to upgrade the shipping method on any order where we see fit, we will never downgrade a shipping method without contacting the buyer and agreeing it with them before shipping the order, cases where we might upgrade the shipping method is is the buyer make separate payments for multiple items and has paid more P&P and we have enough after receiving payment fees to upgrade the buyer to a higher postage method.
We also retain the right to refuse to ship to a unconfirmed paypal
postal address, if this happens your payment will be refunded with a
note including the reason for the refund, and a dispute will be opened
through ebay for this reason. Payment can then be made via one of our
other payment methods if you are a UK buyer, and you will be emailed
instructions for sending payment if this is the case. It is the buyers responsibility to ensure that the correct shipping address is given during the checkout process.
For buyers that request orders to be shipped to address other than
their registered paypal address; as per paypal policies as a buyer you
shouldn't request an item to be sent to a different address other than
your registered paypal address, also as a seller we shouldn't ship to
any other address other than your registered paypal address, this is
to ensure that you are covered by paypal's buyer protection. If you
would like your order shipped to another address other than your registered
paypal address we recommend that you contact us to arrange a solution
before you purchase. If you decide you want it shipped to a different
address other than your registered paypal address you are agreeing that
you accept full responsibility for your packaging once it has been sent,
and recommend you choose the recorded shipping method for piece of mind.
Combined shipping rate is only available if one payment is made for
all goods purchased, and we are unable to offer it if multiple payments have been
made. Our P&P discount is automatically calculated when you complete checkout for multiple purchases from us, if you think that it is not calculating the correct amount or would like us to invoice you anyway please email requesting a total (new invoice), and we will send you a combined invoice. We are unable
to refund or change P&P costs if a payment has already been completed
for a purchase(s), or if multiple payments have been made. We have outlined
how combined shipping works below.
Combined shipping costs are worked out as follows, for items of body
jewellery the first highest P&P rate is taken, and then all additional
items (including those purchased from separate listings) are £0.10p.
Please beware that certain large gauge/heavy items of body jewellery
may have a different additional item cost. Other items such as tools
or piercing aftercare items (and generally other bulky or heavy items)
are calculated on a purchase by purchase basis (a large majority of this is automated, if ebay's checkout is giving you an incorrect total please email us). If you wish to purchase
several items, or are in any doubt please email us before you purchase,
or would like to know how much the P&P will cost please email us
with a list of items/item numbers that you wish to purchase, the country you are wishing to have the items shipped to and we will
give you a quote. International postage rates will vary and we recommend
that any international buyers that will be making multiple purchases
contact us prior to purchase to ensure that they understand the higher rate of P&P. We will do our best to try
and save your hard earned penny's!
We aim to ship all orders the same day they are placed (except Sundays
as our local post office is shut or any other days stated on our shop
homepage), normal first class post arrives within 1-2 days after we
have posted the order, and first class recorded normally turns up the
next working day, after the order was sent. Please note that items can take up to 15 working days to arrive in some cases, this is Royal Mails guidelines.
We offer several different postage methods please select the one which is most suitable for you. If you go for first class recorded delivery can you please ensure that
someone is in at the postal address to sign for the goods, this is because
if the order is returned to us we will charge you again for the postage
so that your order will get redelivered. We also can offer Special Delivery
for people that want a bit more piece of mind, or when ordering a large
amount of jewellery, prices for this start from £5.45, if you
would like this service please email us for a quote.
International Buyers (non UK):
We aim to ship all international orders the same day they are placed
also, we will only ship international mail via royal mails standard
airmail service. If you require international signed for, email us before
paying for your order so that we can give you a price. International
buyers must beware that it can take up to 28 working days for items to
be received, although on average it does not take this long.
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Confirming to bid or buy an item is a legally binding contact, and
once you have confirmed your bid or to buy an item from us you must
pay for it, we allow buyers 7days to get payment to us, or to make payment,
on the 8th day if no payment has been received we will open a non paying
buyer dispute, and after 7day from date of dispute opening, and no payment
still being received we will close the dispute (resulting in a non paying
strike against your account) and you will be left negative feedback,
and added to our block list, which will mean that you will not be able
to shop with us again. If buyers are having difficulties paying we recommend
contacting us a.s.a.p. so we can help you make arrangements for payment.
Buyers should make sure that they read the item description for an
item and not just look at the pictures, we provide pictures to help
you see what the product you are purchasing is like, as such pictures
may contain more items than are for sale in each auction or per buy-it-now.
By reading the item description you will find a line that starts in
bold called "Quantity: " in all our listings this will
tell you how many of that item you will get. Most listings also contain
a line just before this that starts "You will get..." this
too says how many items you will get, if you are in any doubt (or per
chance we have made a typo and the two above lines differ) then feel
free to contact us so we can make sure you understand how many you get
for that auction or per buy-it-now before you make a purchase.
Health & Safety regulations forbid body jewellery being returned
so please make sure you get the right size before bidding or buying,
as we are unable to exchange or refund if you have purchased the wrong
(size/colour/type) item, we do have a measuring body jewellery page,
and if you are still struggling you should email us and we will do our
best to help.
All sales are final on each auction/buy-it-now. Returns may only be made where on the rare occasion the wrong item has been sent or the item arrives damaged, or arrives faulty, if this happens please contact us for further details within 24 hours of receiving your order. All returns must be authorised before items are returned. All P&P costs are non-refundable this includes buyers return P&P if an item is requested to be returned if damage/faulty, or the wrong item, this also includes P&P costs to ship an item to the buyer originally. If you would like a full copy of our returns and refunds policy please contact us (prior to purchasing if you have any queries) providing your email address, and we will be happy to send you a copy.
Refunds are very rarely given and only at our discretion in extreme
cases, all P&P costs are non-refundable. If you have any problems with your order please contact us to
sort out your problem before you leave feedback, most problems can be
sorted out quickly within a few days with good communication.
We leave feedback once the buyer has left us feedback, this is so we
know the item has been received and that you are happy with your purchase.
If you are for any reason unhappy with your purchase please email us
before you leave us feedback, as most problems can be sorted
out quickly within a few days with good communication.
If an item has not arrived in the max delivery time alloted by Royal Mail then please get in contact with us so that we can help to replace your order. Our lost in post policy details how this process is handled and if you would like to see a copy please email us.
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If you would like to contact us, this can be for any reason, enquiring
about one (or more) of our items, or have a question about our service
or anything on this terms & conditions page. Then feel free to contact
us using any of the methods below;
You can contact us either by clicking my ebay ID, in any of my listings,
and then selecting contact member, or you can e-mail us at firstname.lastname@example.org
clicking this link will open your default e-mail client to send us an
e-mail, these are the preferred methods of contact and we aim to reply to any queries within a few hours of receiving them.
Our contact details;
Wonderful Body Jewellery Online
1347 Neath Road
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to open your default RSS reader, or open it up and copy the link into
your reader and click the subscribe button, please note that this process
may vary, as web browsers become RSS compliant, and RSS readers vary
To learn more about RSS feeds, click the link below;
Unfortunately as each RSS reader is different we are unable to offer
any support or help with this feature, but you can find many usefully
sites detailing how to use RSS feeds by doing a quick search on google
(or your favourite search engine).
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Add us to your favorite's, make sure you select the "Receive 'General
Interest' newsletters from seller" box to make sure that you receive
any emails we send out to do with new products or sales, you can do this by clicking
here, this way you will make sure you receive any product updates/new
products before we list them. Ensuring that you get those unique and
limited items before everyone else, and before we sell out.
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Our current special offer is a free gift on any order over £15,
this offer has now ended.
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Please note that all information that you
find on this page is copyright © 2005-2013 Wonderful
Body Jewellery Online