Any small, low cost items will be sent to you via Royal Mail first class service. Larger more valuable items will be delivered by our couriers using next working day express service where applicable.
Free Next Day Delivery* - This service option will be available for items above £99 in value or where specified. Please note a next working day delivery however, cannot be an absolute guarantee of service. It represents the standard we aspire to achieve on goods marked as such. We will not pay compensation or refund postage should your delivery arrive late.
Delivery times are calculated in working days Monday to Friday. If you order after 3pm - the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 3 working days (depending on delivery service available), but sometimes due to high order volumes and demands please allow 5 working days before contacting us. Where possible we will attempt to contact you via telephone/email if we become aware of an unexpected delay.
Most if not all small order items are sent out via Royal Mail 1st Class Recorded Signed For. Certain listed items are deemed unsuitable for delivery via Royal Mail and as such it will be sent out via our courier service (where applicable and relevant) requiring a signature upon delivery. If you miss a delivery - a card will be left to advise you with further instructions.
Please remember when you accept a delivery from the courier; you are signing to say that you have received the goods in perfect condition. If you notice any damage on the package or if you think it has been mishandled always sign as "damaged" alternatively if there is a possibility of the product being damaged please refuse delivery.
If you require your items urgently or need further assistance on delivery and shipping times please do not hesistate to contact us prior to placing your order. We will be happy to deal with all queries and straight away advise you the best options to choose. Contact our eBay team on 01772 200 888.