 |
| Q:Do You Accept Money Orders? |
|
| A:Yes, we do accept money orders, sorry we do NOT accept any personal checks. |
| Q:What Is/Where Is My Tracking Number? |
|
| A:PLEASE DO NOT EMAIL US ABOUT TRACKING NUMBERS UNLESS IT HAS BEEN 5 BUSINESS DAYS SINCE YOUR ORDER SHIPPED. Please check your email address registered with paypal as they will automatically send you your delivery confirmation number when your order has shipped, please check your spam settings to be sure you are receiving emails from paypal. |
| Q:Are Your Lotions Authentic? |
|
| A:Yes, everything we sell is Brand New, Unopened, Authentic Tanning Lotions. All we sell and all we have ever sold is tanning lotions. Please check our feedback as we have been Trusted TOP Sellers for over 7 years and have well over 100,000 positive feedback which means that over 100,000 ebayers buy their tanning lotions from us. |
| Q:When Can I Expect My Order To Arrive/Ship? |
|
| A:We work hard to ship your order fast, normally within 1 business day excluding holidays and Sundays. You will receive an email confirming your order has been shipped, please be sure your spam file is set to accept emails from ebay and paypal. Unless otherwise stated all orders are shipped Priority Mail which normally takes 2-3 days to arrive |
| Q:Are Your Lotions Sealed? |
|
| A:Tanning lotions do not come from the manufacturer sealed. We tape any lid that can come open during shipping and seal EVERY box we ship out with tape for your protection. BEWARE of sellers advertising their lotions are sealed. They use HEAT shrink wrap AFTER they receive it which exposes the lotion to EXTREME HEAT which can Ruin your Lotion! |
| Q:Is This Item New? |
|
| A:YES, everything we sell is Brand New and Never Opened |
| Q:Do You Combine Shipping? |
|
| A:Yes, however you MUST pay for your items together, items paid for separately do not qualify for the shipping discount. Combined shipping is always the Highest shipping charge out of all your purchases first and then $2 shipping each additional bottle. After making your final purchase then proceed to checkout and ebay should combine the shipping. |
| Q:Why Don't You Offer Free Shipping On All Items? |
|
| A:You will always save more when you purchase all your tanning supplies from us with our combined shipping discount versus buying from sellers with all "free shipping" listings as you are technically paying full shipping for every item you purchase from them, we have + shipping listings to save you even more money with our combined shipping discount. |
| Q:Do You Accept Returns? |
|
| A:Sorry but we do NOT accept returns, this is for YOUR protection! Tanning lotions do not come with a seal. We take everything out of the manufacture sealed case and ship it out to you so there is never a doubt that everything you purchase from us is brand new, never opened. We cannot resale a used bottle of lotion so we cannot accept any returns. |
| Q:Do You Combine Shipping |
|
| A:Yes, however you MUST pay for your items together, items paid for separately do not qualify for the shipping discount. Combined shipping is always the Highest shipping charge out of all your purchases first and then $2 shipping each additional bottle. After making your final purchase then proceed to checkout and ebay should combine the shipping. |
| Q:Can You Go Any Lower On Shipping Charges? |
|
| A:No we cannot, please do not ask if we can go lower than the shipping charges stated. On combined shipping we cannot go any lower than the Highest shipping charge out of all your purchases and then $2 shipping each additional bottle. |
| Q:DO YOU COMBINE SHIPPING? |
|
| A:Yes, however you MUST pay for your items together, items paid for separately do not qualify for the shipping discount. Combined shipping is always the Highest shipping charge out of all your purchases first and then $2 shipping each additional bottle. |
| Q:HOW DO I GET THE COMBINED SHIPPING DISCOUNT? |
|
| A:In order to get the combined shipping discount items MUST be paid for together, NO exceptions. To do this just purchase your first item and do not proceed to checkout, go to the next item and do the same thing and so on until you are sure you are finished shopping then proceed to checkout and you should receive the combined discount there. |
| Q:WHAT IS MY TRACKING NUMBER/WHERE IS MY TRACKING NUMBER |
|
| A:PLEASE DO NOT EMAIL US ABOUT TRACKING NUMBERS UNLESS IT HAS BEEN 5 BUSINESS DAYS SINCE YOUR ORDER SHIPPED. Please check your email address registered with paypal as they will automatically send you your delivery confirmation number when your order has shipped, please check your spam settings to be sure you are receiving emails from paypal. |
| Q:What is your return policy? |
|
| A:Sorry but we cannot accept returns on used or opened lotions as they would have to be thrown away. If you happen to receive the wrong item, we will pay the return shipping and will ship your order out as soon as we receive the incorrect item back. |
| Q:ARE YOUR LOTIONS AUTHENTIC? |
|
| A:Yes, everything we sell is Brand New, Unopened, Authentic Tanning Lotions. All we sell and all we have ever sold is tanning lotions. Please check our feedback as we have well over 45,000 positive feedback as we are Gold Top Power Sellers. |
| Q:Do you accept Money Orders? |
|
| A:Yes, we do accept money orders, sorry we do NOT accept any personal checks. |
| Q:WHEN CAN I EXPECT MY ORDER TO ARRIVE? |
|
| A:We ship all orders out within 24-48 hours of receiving payment excluding Sundays and holidays. You will receive an email confirming your order has been shipped,please be sure your spam file is set to accept emails from ebay and paypal. Unless otherwise stated all orders are shipped Priority Mail which normally takes 2-3 days to arrive. |
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