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Wheels and Caps

Wheels and Caps

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Member ID wheelsandcaps ( Feedback score of 23369Yellow shooting star icon for Feedback score between 10,000 to 24,999) eBay Shop
Wheels and caps is an industry leader in the factory replacement automotive parts industry. We specialize in alloy and steel wheels, factory and aftermarket hubcaps, tires, radiators, A/C condensers, headlights, taillights, and more. Don't see it in our store, call us @ 866-745-7467!
Return Policy and Warranty Info
Wheel and Tire Package Info
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Payment Methods
We accept any major credit card and Paypal. Credit cards can be processed by calling 1-866-745-7467. With Paypal or Credit Card payments, we can only ship to the billing/confirmed address of the account.
WHEELS AND CAPS RETURN & WARRANTY INFO

RETURN & WARRANTY INFO:
Return Policy:
Wheels & Caps strives for every single customer to be 100% satisfied with our service and our product.

We are very confident in the quality of products we offer, we will offer a 30-day return policy, no matter the reason, of unused items.

Items returned to us within 30 days of delivery will be issued credit/refund of the invoice total less all shipping fees to and from.

GENERAL INFORMATION

  • If you would like to return or exchange an item, please call 1-866-745-RIMS for a Return Authorization Number. We will accept returns within 30 days of delivery.
    All merchandise must be new.

  • Used parts are not returnable. Wheels and tires that have been mounted on your vehicle cannot be returned.

  • Package and insure all items for their full value. Lost or damaged parts can not be exchanged or refunded.

  • Return Authorization number must be clearly written on each package and label.

WHEELS

  • Wheels must have a foam sheet pad protecting the face of the wheel from cardboard chafing.
  • If returning two wheels in one box, you must have cardboard and foam between the wheels.
  • Wheel must be secured and well protected in the box. Any Styrofoam packaging material received with the shipment must be reused in the same way.
  • Remove any staples that are not fully closed from the box.
  • Please use original pakaging material when returning any items. Please call for new packaging material if needed.

TIRES

  • Each tire must be labeled with Wheels and Caps address as well as your own address.
  • Return Authorization Number must be clearly marked on each label.

WHEEL & TIRE PACKAGES

  • When possible, use original packaging material. Replacement packaging available upon request.
  • Original packaging consists of:
    • Three cardboard layers (two for the face of the wheel and one for the backside of the wheel).
    • Foam layers are required to protect the face of the wheels from cardboard chafing.
    • The tire/wheel packages must be repackaged in the same fashion as when they were originaly received.
    • If nylon banding is not available, a high-strength tape may be substituted to hold cardboard and foam securely on the tire/wheel package.

ITEMS DAMAGED IN SHIPPING

  • Check your items as soon as they arrive. Shipping damaged items need to be reported within 7 days of delivery.
    • If an item has been damaged, report it to us immediately. Call our toll free number to arrange for a replacement wheel and pickup of the damaged product.
    • Shipping damaged items cannot be installed on the car. Shipping damaged items that are used cannot be returned.

REFUND CALCULATIONS

      TIRES:

  • Credit less all freight charges incurred.
  • Used parts are not returnable. Wheels and tires that have been mounted on your vehicle cannot be returned.



      WHEELS:
  • Credit less all freight charges incurred.
  • Used parts are not returnable. Wheels and tires that have been mounted on your vehicle cannot be returned.


      TIRE & WHEEL PACKAGES:
  • Credit less all freight charges incurred. You will be charged an additional $40.00 for dismount and cleaning.
  • No returns or refunds will be given on SPECIAL ORDERS.


      FULL CREDIT WILL BE ISSUED IF ANY OF THE FOLLOWING CONDITIONS ARE MET:
  • Wrong merchandise is received, except if customer is at fault.
  • Merchandise is damaged during shipping.
  • Merchandise is defective.
  • Merchandise does not properly fit your vehicle, and fitment was approved by Wheels and Caps.
Warranty:

All wheels offered by Wheels & Caps come with a set of guarantees. We guarantee the finish of painted, clear coated, or polished wheels for one full year after delivery.

Chrome wheels carry a full three-year finish warranty after date of delivery. All wheels carry a lifetime warranty on the structure of the wheel. All warranties cover manufacturers defects only.

Neither warranty covers shipping damage, misuse or negligence, road hazard damage, improper tires size, nor wheels used for racing or off-road driving.

All tires offered by Wheels & Caps offer a guarantee of defect for 30 days after delivery. After 30 from delivery, all tires will be covered by original manufacturers warranty only.