| You can send your order back for a refund or exchange within 10 days of purchase. Returns are at your own cost and postage is non refundable.
If for any reason you are dissatisfied with your purchase you may return it for either a refund or exchange. The product must be returned in perfect condition and should include the original packaging. Refunds will be made back on to the card or Pay Pal account that was used when the order was placed. Postage is not refundable.
PLEASE NOTE**** Any returns that do not include the RETURNS FORM will get lost in our system. We MUST have this information to aid us trace the order,
You will find a returns form on the flip side of the invoice that was enclosed with your order. Please insure this is filled out in full. If this has been misplaced you can print one from the form below.
1. Click the link below to download a returns form http://www.easy-wellies.co.uk/returns-form.pdf
2. Print off the form
3. Fill in the form with the details that we require, please include this was an Ebay purchase along with your user name and contact number. You will also find a returns form on the back of the invoice that was enclosed with the order, if you can use this all the better as we will then have a copy of the order which will help us to trace it
4. Send the items back to us and we will follow your instructions on the form .
Can you please return the item in adequate packaging for transportation. Without this you will be liable to a re-packaging charge of £5.00
FAQs
I do not have a printer
Find some plain paper and write on the paper the following;
1. Your order number, or copy of the order from your purchase history
2. Your name, eBay user name exactly as it reads case sensitive
3. Your Address along with a contact number
4. What you are returning
5. What you would like us to do
The address to send you return to
Earth Systems Limited
Unit 5 Hogswood Farm Ind Estate
Sheerlands Road
Finchampstead
Reading
Berks
RG40 4QY
I am returning for an exchange how long does it take
We try to process returns for exchange within 48 hours
I am returning for a refund when will I get my money back
We process refunds the day after we receive the items back and email the refund details to you. The banks then pick the payment up that evening and the amount should appear back in your account within 4 days | 
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