Non paying bidders will not be tollorated, we have a set period of 7 days to recieve payment. After this time you will receive a prompt in the form of a non-paying bidder alert which is intended as a reminder that you have 10 more days to complete the process before we file for a final value fee credit and issue the unpaid item process, you will recieve a unpaid item strike which may result in you being banned from eBay.
We send most items via Royal Mail Recorded Delivery, Parcel Force or a private courier and always keep proof of postage therefore if an item does go missing en route to you we would ask you to be patient. All our packages will require a signature on receipt will allows us to tell if it has been delivered. If you are within the UK please allow 7 days before contacting us and always check that you have not been given a card saying delivery was attempted but no-one was there to collect.
Overseas delivery may take longer depending on your location and we will give you a delivery date with your overseas shipping quote. We have no control with items being held in customs when shipping to certain countries. Please take this into consideration when waiting for your order to arrive.
If you receive a faulty item or a damaged item please contact us as soon as possible, ideally within 24 hours. Please include details of the eBay item number, your eBay user id and a detailed description of the problem.
If the item has been damaged in transit please keep all of the original packaging. If a claim is to be made with the Delivery Company this will be required.
Where an item is faulty we will replace this at no cost to you. If a replacement is not available a full refund will be given. In the case that a replacement item is available but a refund is requested the refund will be for the item price only, not the postage costs.
When you pay with PayPal for an item covered by PayPal Buyer Protection, you may receive protection up to €1000.00 at no additional cost
If there is any aspect of the transaction you are not pleased with please contact us before leaving feedback. We aim to provide 100% customer satisfaction therefore any problems will be delt with quickly and honestly.
If you have any questions about an item or anything else please do not hesitate to contact us. We will try and reply to all queries as soon as possible, usually within 24 hours of being received but please allow longer for a reply at peak times.