We want all our customers to be happy and to buy from us again. We aim to offer you a great buying experience, and when you buy from us, you will always receive contact details so that you can get in touch directly. We think you will be delighted with anything you buy from us, and with the service we provide. Therefore, if any item is not as described, or is damaged, simply return it and we will happily offer you a replacement or a full refund. Even if you just no longer want it, get in touch, and we'll see what we can do! Please Note - We do not ship to the USA or Canada; sorry!