1.1 If for any reason you are not entirely happy with any
products bought from our eBay shop you may return them back to us.
1.2 For returns to be correctly processed and
refunded please email
firstname.lastname@example.org giving your full name and address,
eBay user ID, and Paypal email address. A copy of this
email must be attached securely to the outside of returning
1.3 Customers have the right to return any
goods as long as we receive back within 7 days of purchase
starting from the day after delivery.
1.4 We will refund the full amount for goods
including any carriage charges incurred for the original delivery
made by W E Roberts, in accordance with Distance Selling
Regulations. Customers need to organise at their
cost delivery back to WER.
1.5 Goods must be undamaged, unused and in
their original packaging to qualify for any refunds.
2. Damaged Goods
In the unlikely event that you should receive damaged or faulty goods,
please email email@example.com giving your
full name and address, eBay user ID, & Paypal email address.
2.2 If you can attach a photograph showing the
damage this will help to speed up your claim. One of our sales
team will then contact you to discuss further and process any
3. Return Address
3.1 Please send all returns to:
W.E.Roberts (Packing Supplies) Ltd
Deacon Trading Estate
3.2 We cannot accept responsibility of non-delivery of
3.3 We cannot refund any packs that have been partially
used – only full, undamaged packs will be considered for any refund.