Returns Policy

1. Returns

1.1 If for any reason you are not entirely happy with any products bought from our eBay shop you may return them back to us.

1.2 For returns to be correctly processed and refunded please email ebay@wer.co.uk giving your full name and address, eBay user ID, and Paypal email address. A copy of this email must be attached securely to the outside of returning parcel.

1.3 Customers have the right to return any goods as long as we receive back within 7 days of purchase starting from the day after delivery.

1.4 We will refund the full amount for goods including any carriage charges incurred for the original delivery made by W E Roberts, in accordance with Distance Selling Regulations. Customers need to organise at their cost delivery back to WER.

1.5 Goods must be undamaged, unused and in their original packaging to qualify for any refunds.

2. Damaged Goods

2.1 In the unlikely event that you should receive damaged or faulty goods, please email ebay@wer.co.uk giving your full name and address, eBay user ID, & Paypal email address.

2.2 If you can attach a photograph showing the damage this will help to speed up your claim. One of our sales team will then contact you to discuss further and process any refunds required.

3. Return Address

3.1 Please send all returns to:

W.E.Roberts (Packing Supplies) Ltd
Unit L4 Deacon Trading Estate
Morely Road
Tonbridge
Kent
TN9 1RA

3.2 We cannot accept responsibility of non-delivery of returned goods.

3.3 We cannot refund any packs that have been partially used – only full, undamaged packs will be considered for any refund.