Delivery Terms and Conditions

1. Delivery Times

1.1 Delivery on our Business Service can be anytime between 9am – 5.30pm

1.2 Delivery on our Home Service can be anytime between 9am – 7pm

2. Cut Off Time

2.1 All orders received before 1pm will be despatched the same working day for a next day delivery.

2.2 Although 95% of our parcels are delivered next day - please note this is not a guaranteed service.

2.3 W E Roberts cannot be held accountable for late deliveries if the parcel has been despatched in accordance to our terms - after this point we are in the hands of our couriers. Orders received after 1pm will be despatched the next working day.

3. Delivery Attempts

3.1 Our standard business service is only one attempt delivery, with three delivery attempts on our standard home service.

3.2 On non-delivery a card will be left where access is possible indicating the local depot where your parcel can be collected. It is the customer's responsibility to rearrange the delivery or collect the order from the local depot.

3.3 The parcel will be held at your local hub for 5 days before being returned to sender.

4. Additional Services

4.1 We can offer additional services at an extra charge. For this service please contact us through the eBay messaging service before placing your order.

Saturday - Not guaranteed but should arrive before midday - £9.95
Priority 12 - Not guaranteed but should arrive before midday - £3.95
Priority 10 - Is a premium guaranteed service before 10am - £9.95

5. Offshore Deliveries

5.1 Due to the higher rates imposed by our carriers we have to impose a surcharge to remote and inaccessible areas which we class as offshore addresses - postcodes below are classed as offshore:

Scottish Highlands & Offshore
AB30-56; KW1-3; KW5-17; HS1-9; IV1-28; IV30-37; IV40-56; IV63; PA20-49; PA60-78; PH30-50; ZE1-3

Northern Ireland
BT

Isle of Man
IM

We cannot deliver to P.O Box addresses.

We do not deliver on Sundays or Bank Holidays

Please double check the delivery address before sending your order. Any extra charges incurred by your error will be passed on before delivery.

6. Parcel Tracking

6.1 You will be informed by email when your consignment has been despatched giving details on how to track your parcel(s).

7. Pallet Shipments

7.1 Pallet shipments are made on an outside haulier on a next day service. The driver will deliver the pallet as close to your door as possible. We cannot guarantee he will break down a pallet and help carry goods to your actual door. Please ensure you have help at hand if you live in flats etc.

7.2 If access is questionable please contact us at time of placing order to discuss sizes of vehicles appropriate for your address. If access is not possible and we haven’t been advised, we may incur a re-delivery charge.

7.3 Delivery could be anytime between 9.00 - 5.00pm the following day so please ensure someone will be present to accept the delivery.

8. Accepting Delivery

8.1 Please inspect your delivery carefully before signing for the parcel(s). If any part of your order is defective or missing, please reflect this on the carrier's note e.g. "damaged in transit" or "2 parcels only received" etc. and refuse delivery of the damaged parcel only.

A signature of "received in good condition" may void any subsequent claim for damage in transit.