Please note, postage costs are non- refundable except in the following circumstances:

* the item you receive is different to that ordered

* the item you receive is damaged or faulty

In the above cases a full refund/exchange will be issued including any additional postage costs incurred by the buyer.*

*Please note, we can only refund up to the minimum postage amount required to send your item(s) back to us. Therefore, we always recommend that items be returned to us using Royal Mails 2nd Class Service with Recorded Delivery for insurance purposes

All items must be returned to us in their original condition within 14 days of receipt

Please let us know why you are planning on sending an item back to us and remember to include this information in your return. It is also vital that you include your user id & item number so we can deal with your request for a refund or exchange as quickly as possible