About us:
Our Watsons Outlet Ebay shop was created to offer a wide range of household and furniture products.
Our ranges offer great storage solutions for all rooms in your home.
We have a comprehensive range of CD and DVD storage solutions together with a wide range of furniture for living areas, bedrooms and bathrooms.
The range is constantly being updated with new items arriving weekly.
We have added a garden range of products together with our popular automotive products.
We always have a selection of gift items which we increase significantly in the run up to Christmas each year.
We don't have any physical outlets which enables us to keep overheads down and offer great value to our customers.
Customer service is paramount to us as we want you to be pleased with your purchase and come back to buy from us again.
Please view our Ebay shop and subscribe to our newsletter if you wish to be kept updated with all of our latest items.
We always have at least 900 products available to choose from!
Contact us:
Our registered office address is-
Carriage Charges:
Standard UK delivery: £5.95 - each additional item £2.00
Standard Highlands & Island delivery: £14.95 - each additional item £2.00
(please request invoice total for combined carriage charges)
Delivery:
Most items are delivered in 3-4 working days on standard service, but please allow up to 28 days in case of delay - undue delays will be advised.
Please specify an address at which you will be available to take delivery between 8am and 6pm / Mon - Fri.
We CANNOT guarantee specific times for deliveries and the drivers unfortunately cannot call you to confirm they are on their way.
Our couriers will leave a calling card if you are not in when delivery is attempted, they will try neighbouring properties first and then attempt to deliver again on the next working day.
You can contact the couriers to arrange re-delivery direct with them if you wish or we can do this for you.
If the box containing your purchase looks dirty or damaged when you receive it then please mark as such when you sign for it - or write "unchecked" as this will help us deal with queries if your items are damaged.
Payment:
We accept Paypal as our primary method but you can also pay by cheque/postal order or credit/debit card by calling us.
(We will accept Visa, Mastercard, Switch / Maestro & Visa Debit / Delta)
Return Policy / Spare Parts:
In the unlikely event that you are unhappy with your product please follow the procedure below:
Non Faulty Items-
In the unlikely event that any item does not meet your expectations you can return it to the postage address below:
WATSONS OUTLET - EBAY Stadium Consumer Products Ltd, Stadium North, Tofts Farm Industrial Estate, Brenda Road, Hartlepool, Cleveland, TS25 2DH, United Kingdom
This must be returned unused within 7 days of receipt of your order and within its original packaging.
Please note - regrettably self assembly furniture cannot be returned once assembled or part assembled, unless the item is faulty.
We advise that you obtain proof of postage from the courier used. Please note: We can only cover the cost of returns of faulty or damaged items.
Please do not write on the outer carton - goods must be return in a resaleable "as new" condition, use the bottom of the returns form which is on the back of your delivery note and affix using tape OVER the original address label.
We can collect the goods from you from Mon-Fri for a £15 charge if you cannot arrange to return the goods yourself.
Faulty Items-
If you require replacement of a damaged item please contact us.
If you require some spare parts because of a fault or that they were damaged in transit or perhaps missing from the parcel or want to return the product please contact 01429 852859 quoting you’re your order number which can be found in the top left hand corner of your invoice.
Please ensure that you have your assembly instructions to hand to identify the correct part number and the "TEC" batch number from the outside of the box (where applicable).
Requests for spare parts can also be e-mailed to complements@btconnect.comPlease note - regrettably self assembly furniture cannot be returned once assembled or part assembled, unless the item is faulty.
Please check that all of the parts are of good quality and are all accounted for before beginning assembly.
Re-pack the goods in the original packaging ensuring that you attach a completed returns label (located at the base of your Despatch Note / Invoice) The following information should be completed to avoid any delays - Date Returns, Reason for Return (i.e. Wrong colour, Wrong item, Faulty etc) and whether you require a refund or a replacement.
Product should then be returned at your own cost ensuring that you have proof of postage from whichever method you use to return the goods - Faulty products will however have this postage reimbursed.
Please do not write on the outer carton - goods must be return in a resaleable "as new" condition, use the bottom of the returns form which is on the back of your delivery note and affix using tape OVER the original address label.
We can collect the goods from you from Mon-Fri if you cannot arrange to return the goods yourself.
Spare / Replacement Parts-
Please note that we can supply spare parts for all of our in stock products and also give technical advice should you be experiencing any difficulties in assembling the product.
Please ensure that you have your assembly instructions to hand to identify the correct part number and the "TEC" batch number from the outside of the box (where applicable)
Returns Address-
Our returns warehouse address is-
WATSONS OUTLET - EBAY
Stadium Consumer Products Ltd
Stadium North
Tofts Farm Industrial Estate
Brenda Road
Hartlepool
TS25 2DH
Sizes / Dimensions / Materials:
All measurements, sizes and storage capacities are approximate and may vary slightly due to production tolerances.
We do however try to ensure that they are as accurate as possible.
Whilst we hope that our descriptions are comprehensive we are human and can make errors or omit information that you might need.
If you have any questions or queries regarding our products please email us at complements@btconnect.com or ask a question through Ebay.
Most of our furniture and storage products are manufactured from the following materials or finishes:
Solid Wood - usually from environmentally controlled sources and forests
MDF - Medium-density fibreboard - is an engineered wood product formed by breaking down softwood into wood fibres
Particle Board - is an engineered wood product manufactured from wood particles, such as wood chips or sawdust
Paper Foil - decorative printed covering usually mimicking wood grain
PVC Foil - decorative printed, often embossed, covering usually mimicking wood grain
Tempered Glass - has increased strength compared with normal glass and will usually shatter into small fragments, rather than sharp shards, when broken
Acrylic - a plastic malleable sheeting and a safe alternative to glass
Powder Coated - is a type of dry paint coating which is applied as a free-flowing dry powder - usually used for covering metal | 
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