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Returns

Unwanted orders

Must be returned by post and the cost of delivery plus 15% handling fee is payable by the customer.
You may return all items within 30 days of delivery for a full refund of the cost of the product. To return an item please contact us on sales@voludmedical.com and we will provide the correct information.

We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to cover our fees and expenses from you by only refunding the Buy It Now price of the item(s).

Will any return costs be refunded?

Unwanted orders must be returned by post and the cost of delivery plus 15% handling fee is payable by the customer. If you wish to return something because of an error on our part or because it's damaged or defective, contact us on sales@voludmedical.com.

We will check all items returned as damaged or defective. In the event we found no fault, we reserve the right to re-charge you for the item(s) and to recover our full fees and expenses from you.

When will I get my refund?

Volud Medical will provide your refund usually in about 2-3 weeks.

I'm having a problem and can't find the answer here. What should I do?

If in any doubt about whether or not you can return an item, just get in touch with our customer service by sending us a quick email to sales@voludmedical.com