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You must only purchase this item if you accept ALL our Terms and conditions – NO EXCEPTIONS

General conditions

Unless specifically stated otherwise items are not ORIGINAL EQUIPMENT PARTS, any reference to part numbers or trademarks is for reference purposes only. All Information provided in the ad is for guidance ONLY, Please ensure the item is suitable by self researching or obtaining expert advice BEFORE purchase, We do NOT offer advice. items may vary in colour and pattern from the listing picture where this does not impede the function of the item, all measurements & weights are approximate.  E & O.E.

Ship to address

We send to the address on the original ebay order. It is the customers responsibility to ensure the address supplied on the original ebay order is full and correct. You must supply a contact telephone number on your order. DO NOT use P.O. Box addresses. Orders that are not received because of the any of the above mentioned issues will not be re-sent or refunded until or unless we receive the item back and any surcharges / costs incurred by us will be charged or deducted.

Shipping

Delivery dates shown by ebay are estimates only and are provided by ebay not us based on the shipping option you choose and do not constitute a guaranteed delivery date.

UK Free shipping option

Normally by Royal Mail 48, This is not a tracked service it is not guaranteed to be delivered by a specific date. it can only be tracked by royal mail in the event of a none delivery claim 14 days after posting and after a declaration of none receipt has been sent to us from the customer.

UK Chargeable Shipping option

Normally by Royal Mail Special Delivery or other currier, this IS a tracked , expedited service,  in the event of a none delivery contact support@volksbits.com

Outside UK under 2KG Normal size

Normally by Royal Mail Airmail, This is not a tracked service it is not guaranteed to be delivered by a specific date. it can only be tracked by royal mail in the event of a none delivery claim 24 days after posting and after a declaration of none receipt has been sent to us from the customer.

Outside UK over 2KG or large or long size

Normally by other currier, this IS a tracked , expedited service,  in the event of a none delivery contact support@volksbits.com.

Delay

We endeavour to send all order out as quickly as reasonably possible. We may in exceptional circumstances have stock issues, We aim to resolve these as soon as reasonably possible.

We will cancel an order that is delayed due to stock issues if requested by the customer as long as we receive the instruction BEFORE the item is shipped. We will also cancel an order if there is no stock currently for the item and we do not have a reasonable reliable re-stock date , or if the item has been withdrawn or discontinued, we will inform the customer as soon as we make this decision.

RETURNS POLICY

All returns

The customer must print and retain a copy of the original ebay order and include a copy when submitting All returns for any reason, Returns received without  all of the above information will be rejected.

We advise you obtain a Certificate of Posting  available free of charge from your Post Office

Unwanted items

Unwanted items will only be refunded if they are received by us  “AS NEW” “UNUSED” “UNFITTED” “SALEABLE” “UNDAMAGED” “COMPLETE” and “IN ORIGINAL PACKAGING” within the terms stated in the Returns information stated on the ebay ad.

Warrantee Claims

If an item is considered by the customer to be faulty (due to faulty materials or workmanship only) within the warrantee period stated on the original ebay order/ad  contact us at support@volksbits.com for return advice. We will need you to return the item, we will inspect the item and reserve the right to seek the manufacturer or expert 3rd party inspection opinion BEFORE a decision is made.

Items received Damaged

If an item is received damaged  within the warrantee period stated on the original ebay order/ad  contact us at support@volksbits.com within 24 hours of receipt for advice. We may need you to return the item, we may inspect the item and reserve the right to seek the manufacturer or expert 3rd party inspection opinion BEFORE a decision is made.

You must only purchase this item if you accept ALL our Terms and conditions – NO EXCEPTIONS