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PURCHACING POLICIES

We are more than happy for customers to contact us to discuss a product, if they are unsure whether it is suitable for their vehicle as we cannot be held responsible for any purchases made in error due to the customer not correctly observing the details of the product, images or prices. (see Returns below)  Products will be provided as detailed in our adverts and it is the customer's responsibility to check the details thoroughly before purchasing.  If an error occurs due to the customer ordering an inncorrect item,  any costs incurred by us due to the purchase may be deducted from their refund.

(  All our dials are dials faces only  )  all pictures / images show the dials fitted in dashes to give an example only. NO dashes are included in any sales   "Please note! on some occations there may be a variation in dial colours"
 All efforts are taken to ensure all of our items shown on this Website are in stock but occasionally an item may be temporarily  out of  stock or sold out.  If there are any problems fulfilling your order, we will contact you immediately.

 

 

RETURNS / REFUNDS

We value our customers so if for any reason you are not 100% satisfied upon receiving your item, and would like a refund please inform us first by email or telephone within 7 days of  receipt by Contacting us for  a *Returns Ref Number, then you simply post the item back to us and we
will be more than happy to offer a refund

"Terms and conditions apply"

  • Delivery note or invoice must be attached as proof of purchase.
  • Mark the package clearly with the *Returns Ref Number. Returns Number - This number helps us to deal quickly and efficiently with your refund. Please note that if this number is not clearly marked on the returned item then this may cause delays.
  • No returns or exchanges will be given on merchandise that shows any signs of having been installed, modified or damaged.
  • All refunds are issued  once we receive the goods back,
  • You will receive notification by e-mail.
  • All refunds will be issued by way of your original payment method.
  • We do reserve the right to refuse any refunds or exchange, if the goods returned are deemed to be Tampered, Installed, Damaged or Modified  in any way.  (This does not affect your statutory rights)
  • All returns may be subject to a (15% restocking and handling charge)
  • Returns Number - This number helps us to deal quickly and efficiently with your refund. Please note that if this number is not clearly marked on the returned item then this may cause delays.

EXCHANGE

  • First you must contact us for a *Exchange Ref Number. with explination regarding the exchange,
  • Returns for exchange  will only be allowed within 7 Calendar days from receipt of product.
  • When returning an item for exchange your Packing Slip/Invoice and Exchange Ref number must also be returned with the item. including your ebay details and return address. 
  • All returns postage for exchange must be sent Prepaid in full,
  • No collection of items by us due to incorrect postage payments will be accepted.
  • No exchange will be given on merchandise that shows any signs of having been Tampered, Installed, Damaged or Modified and not returned in all the origional pakaging..
  • Any return postage must be prepaid before we dispatch your exchange item. 

Please ask if you have any questions about our Terms and conditions

Tel 01793-323699

or email us at visualperformance@msn.com

 

DAMAGED GOODS  / LOST DELIVERIES

  • All deliveries must be externally checked for damage before signing, if there are any signs of damage you must inform Royal Mail  immediately before signing, also we must be informed Immediately via email or telephone.
  • Any items that fail to arrive after 5 days please email us for the item Tracking number.
  • Royal Mail do not declared items lost untill after 15 working days, 
  • Any lost items will be invetigated by us with Royal Mail using the tracking number, this process can take up to 15 to 20days
  • Any items concidered lost or missing after investigation due to the postal/courier service, will be replaced or refunded in full.
  • Any items concidered lost or missing after invetigation   due to incorrect address being suppled will not be entitled to any
  • Refunds or replacement. please ensure you give the correct full address details.