Customer Service Policies.
I aim to provide excellent cutomer service. However, if you do experience a problem please contact me and I will do my best to resolve the problem as quickly as possible.
Returns Policy Details.
Returns are accepted provided that the goods are returned in the same condition as when sold. A full refund will be given, which includes the cost of the original postage charge, but the buyer must pay the return postage.
Returns must be posted back within 14 days and contact made within 7 days.
I will issue the refund when the goods have been physically received and checked.
Items Lost or Damaged in The Post.
I offer a full refund if your item is lost* or damaged. Refunds will cover the cost of the item and the original postage charge.
On the day I post your item I will send you an e-mail 'notice-of-dispatch'. This should help you to estimate the date of delivery of your item.
If your parcel has not arrived or is damaged, please contact me to check dispatch details.
*Please Note: As the Royal Mail will only describe an item as 'Lost' when it has not been delivered after 15 working days after the expected day of delivery, I am unable to persue the case with the Royal Mail until that time has passed.
Please contact me if your item has not arrived after this time.
When posting, I obtain a stamped 'Certificate-of-Posting' for all items, which provides some insurance if the item is missing, and I will be able to complete a 'Lost-Item Claim Form' from the Post Office.
If you agree, I will complete this form. The form will ask for your details - name, address, e-mail address, item description etc., and you may be contacted by the Post Office to confirm the details. Alternatively, you may prefer to make a claim youself. (Unfortunately, this process can take some time).
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