Return/Refund Policy
We hope that you're pleased with your purchase from Viakeys; however we do understand that occasionally, you may need to return goods to us for various reasons. The first thing to do is to always contact us immediately. We will endeavour to reach your satisfaction.

Viakeys offers a 100% refund to customers who wish to return their item within seven working days of receiving it. We will not deduct any postage costs or any restocking fees we have incurred. However, the item will only be refunded under the following conditions:

(a) The goods have not been in your possession for more than 7 working days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays). Since dispatch is for the next working day, we will assume that the product has reached you the following working day.

(b) The goods are unused and packaging is intact

(c) You tell us in writing via email or the online returns tool that you wish to cancel your order. Thereafter follow the instructions given.

Upon contacting us we will give clear instructions to customers on how to return an item. Refunds will be processed within a maximum of 48 hours of receiving the goods. Postage and packaging costs for returns lie upon the customer unless stated otherwise or special arrangements are made. We can only refund or replace items we actually receive. To guarantee receipt please return the item(s) by a “signed for” service; this will provide you with a proof of delivery.

Please note that our Returns Policy does not affect your statutory rights. You can get more information about your statutory rights from Consumer Direct (www.consumerdirect.gov.uk). We reserve the right to inspect the goods and verify any fault(s) and/or any damage.

Please send your returns to:

Viakeys Ltd
Returns Department
Unit 30 Park Royal Metro Centre
Britannia Way
London NW10 7PA
United Kingdom

Warranty    
We strongly urge customers to read the product details thoroughly before committing to buy. This will save them and us time and hassle due to disappointment. We have two standard warranty types:

1. 28 Day Warranty

2. 12 Month Warranty

All our stock comes with a 28 day warranty unless otherwise stated in the description.

Our 28 day warranty covers manufacturing defects only. This excludes any damage caused by the user. If a manufacturing fault arises within the first 28 days of purchase, please contact us immediately and we will act accordingly. Please note, that once a fault is approved by us, we will NOT refund the amount of the item, however, send out a replacement.

Where an item is eligible for a 12 month warranty, it will cover manufacturing defects only. This warranty excludes any damage caused by the user. If your item develops a fault due to a manufacturing defect during the first 12 months of purchase we strongly recommend that you contact the manufacturer directly for a warranty repair or replacement. This is often the quickest way to have a fault resolved. Alternatively you can contact us directly and we will be more than happy to assist.

Payment    
We accept the following payment types:

PayPal
This is the best method of payment for customers. Please use eBay’s checkout facility and send payment to our PayPal account: ebay@viakeys.com. For more information about the PayPal incentives for buying online, please visit the PayPal website. Please note that paying by eCheque through PayPal can delay the shipment by up to two weeks while payment clears through the PayPal system. Please consult the PayPal website for further details about eCheques.

Credit/Debit Card
Once you have finished shopping from our eBay shop simply email us at ebay@viakeys.com with the following information: eBay username, the invoice total, your telephone number and a convenient time to call. We then call you at your preferred time and process your credit card information securely.

Bank Transfer
Please contact us after you have made your purchase via email and we will provide you with our bank details.

Postal Orders
We accept personal and business cheques alike. Please make your cheque or Postal Order payable to Viakeys Ltd and send it to:

Viakeys Ltd
Unit 30 Park Royal Metro Centre
Britannia Way
London
NW10 7PA

Please allow up to 5 working days for the cheque to clear. Goods will be despatched upon clearance of funds via any payment method.

Shipping
Once payment is received, we will immediately process your order. All orders are dispatched from our warehouse within a maximum of 1 working day. Once dispatched, a confirmation email will be sent to you via eBay. Any tracking information will also be sent if applicable. Delivery time and cost of shipment various from one region to another. Please note that the cost of shipping includes postage and packaging costs.

UK Delivery
Free next day delivery on all orders unless otherwise stated. Orders made before 3pm, Monday to Friday are dispatched on the same day for next day delivery via Royal Mail 1st class service.

Europe
We use 1st Class Royal Mail Airmail service to send to European states. Please allow 2-5 working days to receive your goods

Worldwide
We use 1st Class Royal Mail Airmail service to send goods worldwide. Please allow 3-10 working days to receive your goods.

Where an item does not come with a tracking number, a certificate of postage is issued as a proof of dispatch. Therefore, if for any reason you do not receive your item please let us know with no delay. We will investigate the matter immediately. Please note that we are not responsible for the logistics. We use third party reputable companies for delivery and can only send replacement items once these couriers confirm that the item is lost.