FREQUENTLY ASKED QUESTIONS..
What is your return policy?
We offer a 30 day money back guarantee - whereby any items purchased that are not suitable are legible for a full refund (minus postage costs) or an exchange for another item of similar price or store credit.
Do you combine shipping?
Yes. Anyone wishing to purchase products from our store will enjoy combined postage when purchasing 2 or more items.. please use the table below as a guide for combined postage costs.
|LOCATION||SERVICE||COST (£) PER ITEM|
|UK MAINLAND||1st Class Recorded||£0.99|
|UK MAINLAND||Next Day Special Delivery||£2.99|
|USA & CANADA||International Recorded||£3.99|
|REST OF THE WORLD||International Recorded||£4.99|
When can I expect my order to arrive?
All orders are shipped out within 24hours of payment being received. (excluding bank holidays and weekends).
All of our items are sent via Royal Mail Recorded Delivery as standard, but If you wish to receive your item faster than this (UK ONLY), please choose 'Next Day Special Delivery' (guaranteed next day before 1pm delivery) @ £5.99 as your preference.
|UK MAINLAND||1st Class Recorded||2 Working Days|
|UK MAINLAND||Next Day Special Delivery||NEXT DAY (Before 1pm)|
|EUROPE||International Recorded||3-4 Working Days|
|USA & CANADA||International Recorded||4-5 Working Days|
|REST OF THE WORLD||International Recorded||6-8 Working Days|
Do you ship internationally?
Yes. We ship Worldwide. As long as there is a door to deliver to! Please email us if you want any further details.
I haven't received my item yet - what do i do?
Do you offer Discounts for bulk orders?
We are open to offers on bulk orders (and subsequently provide discounts depending on the quantity of the order requested).
Can I trust Vesas Vault?
Yes. At Vesas Vault we endeavour not only to provide the latest, greatest fashion, but we also ensure 100% satisfaction and quality so that are customers can feel safe in the notion that they are purchasing great items EVERY time!
Do VesasVault Offer any Customer Loyalty Schemes?
Yes! At VesasVault, we want our customers to enjoy their purchases... and come back for more! So we have created a 'Customer Loyalty Scheme' where the more you purchase, the greater discount you can potentially receive!! Be sure to check out our 'Customer Loyalty Scheme' page for full details.
How Can I Track my Order?
At Vesas Vault, we ALWAYS ship items via recorded delivery - this ensures that all items are recorded and easily trackable online at the following address: http://www.royalmail.com/track-trace
Simply ask us for your tracking number and we will be happy to provide it for you.