|Customer service hours
Email us at firstname.lastname@example.org.
We aim to answer all questions between 7:30am and 5pm Monday to Friday.
Alternatively call us on 01482 212982.
All goods are sold with a 12 month product warranty and a manufacturer guarantee (where applicable), together with a 30 day change of mind policy (see Returns), which is exclusive to our eBay shop.
We accept payment by PayPal and most major credit and debit cards. Prices include VAT. Unless shown otherwise, all goods are sold subject to our Terms & conditions of sale.
Orders which are received and paid for by 3pm Monday to Friday will be despatched on the same day (excluding holiday dates). Products which are not subject to our same day policy will have their despatch time shown separately on the listing.
Specific to the type of product, your order will be sent either by Royal Mail second class recorded (standard on certain items) or Fedex next day (working day), both requiring a signature. Discounted delivery is given on additional quantities of the same item, as detailed on the product listing. Combined delivery is available on multiple orders - please contact our customer service on 01482 212982.
Delivery dates and times cannot be guaranteed. Delivery charges cover UK mainland only (exclusions apply). International shipping rates are available on request.
If you have received a faulty item, please contact our customer service on 01482 212982 who will arrange for the goods to be collected. Upon receiving the goods back they will be inspected, and subject to approval you will either be sent a replacement item or be refunded the product and postage cost, as per your instructions. If the product is found not to be faulty, you will be refunded the product cost and charged the collection cost.
If a boxed or bagged item arrives damaged, please contact our customer service on 01482 212982 within 3 days of the delivery date.
Large or bulky items (eg. ducting) should be checked before the courier’s delivery note is signed. Once you have signed, you will have accepted these items in good condition and as such any claim for damage will not be considered.
Change of mind
If you no longer wish to keep an item, you can return it to us within 30 days of the delivery date for a refund of the product cost, providing the goods are in their original, unused condition (certain products are excluded).
As it is your responsibility to ensure the goods reach us in a re-saleable condition, we would advise you to package the items securely and take out necessary insurance cover.
ALL RETURNS should be accompanied with a completed Returns form and sent to:
Unit E Venture Business Park