| Our
Return,
Exchange & Refunds Policy
We
want you to be totally satisfied with every purchase you make from VW Teesside. It
is our aim to offer you value and quality at outstandingly low prices.
If,
for
any reason, you are not completely satisfied with your purchase, simply return
the item to us for an exchange or refund within
7 days from the date you (the customer) are in receipt of your order.
Please
Note; The following are excluded from our Refund:
Return
Delivery costs, Upgraded Delivery services [such as Upgrading to a Next Day Delivery service] & Paypal's Fixed Fee [20p] which Paypal now retains on all refunds. This is part of Paypal's User Agreement, Section
8, Commercial Transaction Refund Fee: If you refund
a Commercial Transaction payment, we will retain only the Fixed Fee portion
of the Commercial Transaction
Fee.
If
you decide within 7 days that you would like to return an item purchased
from
VW Teesside, please contact us first to let us know your returning the item & follow
the instructions below to return the item.
© VW
Teesside
Some
products are excluded from our 7-day money back guarantee, such as Special
Orders, Catalysts, Electrical Items & Any
items that are found to have been incorrectly installed or damaged by the customer.
Product
installation & services
already commenced are also excluded from the 7-day money back guarantee.
Condition
of Return
All
Returned orders must be in New condition with the
original packaging / box & you should exercise reasonable care with the
order whilst its in your possession,
so that they're able to be returned to stock to be resold and they must be
returned
to us within
a reasonable time (which we define as 7 days)
from your notifaction of
return, as we only have 45 days from transaction date to cancel the sale via
eBay & issue a refund via Paypal.
Full Refunds (excluding
Return Delivery costs & Paypal's Fixed Fee [20p]) will
only be given when the above conditions have been met or when an exchange
is not-applicable or not possible, such as one-off clearance items.
For
DOA (Dead on Arrival) / Damaged in Transit orders, an exchange
will be issued for the
same item, if this is not possible a full refund will be issued.
Late Return Requests
outside the 7 day window will also receive a Refund (excluding
Return costs), less a
10% restocking fee & possible eBay / Paypal fee deductions, if we're
unable to recover the fee's back from eBay / Paypal
due to their own 45 day time limit restrictions. © VW
Teesside
How
to Return an item
After
contacting us, Please
use eBay's
Returns System [by Clicking the Blue Text] to initiate the return
process
by entering the eBay item number.
Our
Returns Address;
VW Teesside [Returns]
Unit 3a, Princes Rd Business Centre
Princes Rd
SALTBURN-BY-THE-SEA
TS12 1JJ
United Kingdom
UK
Customers;
Take
your order to your local Post Office and return it along with the
invoice & original packaging.
We recommend that
you use a Service such as Royal Mail Signed For (insurance cover
upto £46) or Special Delivery (standard insurance cover of £500) which
both offer Online Tracking.
Item(s)
Undelivered
If
for any reason any order(s) are returned to us by the postal company i.e.
Royal
Mail & you wish to have the item re-delivered the postage cost will have
to be re-payed prior to re-dispatching.
Lost
Orders / Failed Deliveries
We
are responsible for ensuring that your goods arrive with you. A seller that
claims that they will not take responsibility once the goods are placed in the
delivery system is not meeting their legal obligations. We will work with you
to resolve delays, failed deliveries and potential losses.
However, we will
not enter into negotiations relating to a replacement or a refund if the
tracking states Delivered or until the time period as established by a delivery
company
regarding late or lost
goods
has
been passed.
This
is 15 working days for UK items & 30 working days for International
items through
Royal Mail, though other couriers have differing policies.
When
we suspect that an item is lost, we will send you through a form to fill
in
and sign in order to enter a claim with Royal Mail, once this is returned to
us a replacement or a refund will be issued.
Any
further queries, please contact us using the above link.
VW Teesside
Customer Services
© VW
Teesside | 
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