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| Q:Is this a Genuine VAG Part? |
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| A:Yes, we only sell Genuine VAG Parts, which are supplied direct to us from Volkswagen UK's Dordon Warehouse |
| Q:Where do I find my Tracking Number |
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| A:Your eBay 'Won Items' or 'Order Details' page will show the Tracking Number once your order has been dispatched.
This will also open the link to the carriers website, showing you the status of your order. |
| Q:Do you have a returns policy? |
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| A:Yes, Please visit http://stores.ebay.co.uk/VW-Teesside/Returns.html for our returns policy. |
| Q:When can I expect my order to arrive? |
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| A:We aim to dispatch all orders by the 3rd Working Day from cleared payment, although we dispatch most items by the next working day (Excluding Weekends & Public Holidays) Unless otherwise stated.
You will receive an email from us (via eBay) when your order has been dispatched & Tracking can be found on eBay's 'Won Items' or 'Order Details' page. |
| Q:Do you ship internationally? |
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| A:Yes, We will ship most items Worldwide.
Please bear in mind that some items of extreme length or weight will be expensive to ship outside of the UK.
If we've been unable to determine the exact cost for shipping internationally, you will have to ask us for a quote to your country. |
| Q:Do you have a Customer Service Phone Number? |
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| A:Yes, Our Customer Service Number is: 01287 555055.
Our Customer Support Phone Lines are open Monday to Friday between 11am & 4pm (GMT/BST). If we're busy please leave a message & a land-line contact number & we'll call you back. |
| Q:What Payment options do you offer? |
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| A:UK Buyers: Paypal, Google Checkout, UK Bank Cheque, UK Postal Order & Bank Transfer.
International Buyers: Paypal & Google Checkout (Upon Request) Bank Transfer only. ---------------
We reserve the right not to ship to a unconfirmed Paypal address. |
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