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VIOLENT DELIGHTS RETURNS POLICY

RETURNS POLICY/YOUR RIGHT TO CANCEL

In accordance with the Sale Of Goods act and distance selling regulations, you are entitled to cancel your contract with us if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the products. Please note that our returns policy comprises an essential part of the terms and conditions of which acceptance is mandatory when placing an order from Violent Delights.

 
 

CONDITIONS OF RETURN

Returns must be arranged within seven working days of receipt of an item, and garments must be returned in their original unworn condition with all tags intact. Violent Delights reserves the right to refuse a returned item if this criteria is not met, or the item is deemed unfit for return. Any such garments will be returned to the buyer at their own cost. Items should be returned to us using a recorded delivery service with the appropriate level of insurance. Violent Delights does not under any circumstances accept responsibility for returned goods until they are received back. Returning goods is the responsibility of the customer and Violent Delights accepts no liability for undelivered returned packages, or returned goods which are damaged in transit. Refunds consist of the purchase price of the item. Returned items from outside of the EU must be marked with the correct relevant customs information as detailed in our returns instructions, as Violent Delights cannot accept responsibilty for any delays or costs incurred at customs - the customer will be held liable for these charges and the total will be deducted from any refunds or charged back to the buyer.

If you wish to exchange your item for a different size or style, international customers will be asked to contribute the postage costs and/or any difference in price of a replacement item prior to its dispatch.

PLEASE DO NOT RETURN ITEMS WITHOUT CONTACTING US FIRST.

 
 

DAMAGES/FAULTY ITEMS

All items are carefully quality checked prior to despatch. This includes checks of all fastenings, detailing and printing of each individual item. In the rare event of an item being received damaged or defective, please contact us immediately to arrange a return. All faulty items will be subject to inspection and assessed for eligibility before being accepted. Items deemed faulty will be exchanged for an identical item by return of post upon receipt of the faulty goods, should they be deemed acceptable. Please note that damaged items which have been worn, washed or mishandled may not be considered defective if mistreated or inappropriately used. As all goods are checked and fastenings are tested prior to dispatch to ensure that they are supplied 'fit for their purpose' as per the Sale Of Goods Act, we regret that we are unable to accept deem items which have been damaged as a result of misuse, incorrect sizing or natural wear and tear as defective.

 
 

NON RETURNABLE ITEMS

Please be aware that we are unable to accept returns on certain items for hygiene and security reasons. These items include but are not limited to underwear, bikinis, piercing accessories and make up. Items exempt from our standard returns policy are clearly stated as such within the listing. When buying non-returnable items, please be absolutely sure that you have selected the right item and size before completing your order. Returns are not accepted on perishable products which have had their seals broken or removed or intimate items which have had their hygiene strips removed or tampered with.