If your delivery arrives damaged and appears to have been caused whilst in transit, please sign as "BOX DAMAGED" in the notes section of the drivers signature area.
Our Couriers & Delivery Times
We aim to despatch all sales as soon as possible for your convenience (within 48hours at the latest). However, as we are also a high street outlet we sometimes sell out of items. In this rare occurance, we will contact you.
We send our larger items via Parcelforce. These will be sent by either 24hr or 48hr depending on instruction by the buyer when they complete the checkout. We can offer a Saturday delivery but there will be an additional charge, please call us on 0845 475 4064 to discuss this.
Standard delivery times are 24hrs or 48hrs to mainland UK. Deliveries to Northern Ireland & Highland areas of Scotland may take up to 72hrs. All delivery times stated are working days.
We send tracking details of your order to the email address supplied at the time of payment.
Parcelforce will try a maximum of 2 times to deliver, if no delivery can be made they will leave contact details explaining how you can receive your parcel. After 7 days Parcelforce will return the delivery to us. Unfortunately we are charged for this and will need payment from the customer for re-delivery charges before we can despatch the goods.
All our other items are sent out via Royal Mail, either Recorded Delivery or Special Delivery, depending on instruction by the buyer when they complete the checkout.
All deliveries will need to be signed for. Please note if you would like to provide an alternative address for delivery, please inform us as soon as possible either by email or call us on 0845 475 4064.
Payment Methods
We accept the following payment methods
 
You can pay via PayPal, cheque and postal order or we accept all major credit cards.
To pay via card please call us on 0845 475 4064 during working hours Monday - Friday 8.00am - 5.00pm.
Goods will not be despatched until payment plus postage costs are received in full.
If you choose to pay via personal cheque, then these must clear before goods are released (this can take up to 10 working days). Please be aware that if you pay using an Echeque through PayPal then these can often take up to 10 days to clear. | 
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