 |
| Q:AVERAGE USPS DELIVERY SPEED |
|
| A:USPS delivery speed varies based on which shipping option you choose during checkout. USPS 1st class is typically 2 to 4 business days while Priority 1 to 3 business days.
Internationally registered mail takes 1 to 3 weeks and Express 3 to 5 business days. Final delivery speed is up to your customs and local postal services. |
| Q:MY TRACKING DOES NOT WORK |
|
| A:After USPS driver picks up packages during daily scheduled pick up, packages goes straight to distribution. It is perfectly normal tracking not to show up for 24-48 hours. First scan is typically at Albany,NY or Boston, MA central east coast USPS processing centers. Please allow package 24-48 hours to reach USPS central processing centers. |
| Q:HOW LONG DOES SHIPPING TAKE? |
|
| A:Most items are shipped within 24 hours or next business day. Delivery speed is up to shipping carrier, chosen shipping method and not something anyone on Ebay can make faster.
Delivery time is up to which shipping option you choose from shipping options. We ship fast, final delivery speed is up to the USPS. |
| Q:DO YOU HAVE OTHER ITEMS THAN ALREADY LISTED? |
|
| A:All Ebay stocked inventory is always already listed in our Ebay store. No other items are stocked to Ebay other than already listed. We will list more choises regularly and current Ebay stocked inventory is already listed at all times. |
| Q:DO YOU TAKE MONEY ORDERS OR PERSONAL CHECKS? |
|
| A:No. Ebay does not allow anymore personal checks and money order payment methods on their site. That is not up to us but solely Ebay regulation & rule with all members.
You can review further Ebay policy in this by clicking Help icon on top and type in: Money Order etc keywords. |
| Q:WHEN WILL I GET MY ORDER |
|
| A:Upon cleared payment, please find many communications emailed to you through Ebay email system. Each order and payment will be confirmed and upon shipment, shipment notification with detailed information & tracking will be always emailed to you through Ebay email system. Shipping time is solely up to which shipping option you choose from choises. |
| Q:HOW DO I RETURN MY ITEM & CANCEL MY BID |
|
| A:Yes, you are always welcome to return any item you do not wish to keep for a full refund, including even your original shipping. Please see ready made return form with instructions already included in package. You will find return form & instructions attached to jewelers thank you letter (last page). |
| Q:CAN I CALL YOU IF I NEED FURTHER HELP ? |
|
| A:Yes, you are always welcome to also call us directly if you need any assistance and do not wish to use email. Our number is: (518) 512-0816 |
| Q:WHAT PAYMENT METHODS YOU ACCEPT? |
|
| A:All auction payments are accepted via Paypal. You can use Visa, Mastercard, American Express or E-Check with Paypal. E-Checks typically takes around 1 week to clear and upon cleared E-Check payment & arrival to our account, we will process your order.
Ebay does not allow money orders & personal checks anymore on their site. |
| Q:CAN I ALSO GET ONE OF THOSE CERTIFICATE CARDS ? |
|
| A:We only use real and trade approved legal certificates. We do not deal with any retail end comfort cards often seen in the trade that are not real certificates and not trade approved. Item can be sent for this upon payment, please inquire in advance for costs & turnaround time. Please see Gem Buying Guide from our Ebay store for closer details. |
| Q:I HAVEN'T RECEIVED MY ITEM YET |
|
| A:Please see numerous emails sent to you one more time from your Ebay email inbox. You will find your payment confirmed with received shipping option and when shipped, also another email: Verzazio Order Shipped with detailed shipment information. If you have deleted originals accidentally, please do not hesitate to ask us to be resent emails again. |
| Q:CAN I COMBINE MY ITEMS INTO ONE SHIPPING ? |
|
| A:Yes, all items can be always combined into one shipping. Please see instructions emailed to you automatically when bid and also when won any auction. ( Please check spam/bulk mail folders if not found right away). Upon completing all auctions, please use Ebay checkout and Ebay will automatically combine all your won auctions into one shipping. |
| Q:WHAT IS MY TOTAL ? PLEASE SEND ME TOTAL AMOUNT |
|
| A:Your total is always your winning bid(s) + one shipping. All items can be combined into one shipping. Please see instructions emailed to your Ebay registered email address. You can always use Ebay checkout from any won auction. Click on Pay Now and Ebay will automatically combine all your won auctions into one shipping. |
| Q:HOW DO I COMBINE SHIPPING IN CHECKOUT ? |
|
| A:You can always use Ebay checkout directly. Ebay will automatically combine all your auctions into one shipping. Please submit payment only after done with all auctions. If you submit individual auction payments Ebay will process them also as such adding shipping in each time. Please only submit payment when done with all auctions all together. |
| Q:CAN I STILL COMBINE ITEM AFTER I HAVE MADE PAYMENT ? |
|
| A:If you have already completed checkout & payment and want to still bid on more items, please contact asap and request your order to be on hold. As long as package has not been shipped yet, we can combine additional items even when payment for other already sent. Please see your Ebay email inbox if shipment notification been yet sent. |
| Q:CAN I SPEAK WITH JEWELERS DIRECTLY INSTEAD CUSTOMER SERVICE? |
|
| A:Absolutely. You are always welcome to call directly at: (518) 512-0816 Please ask: Sam Verzazio for gems & diamonds, Vito Verzazio for rough gems and Carlo Servino for jewelry & settings.
All listings have full standard trade gemological inspection report copied right into ad. If further help is needed, please contact prior bidding. |
| Q:CAN I COMBINE MY ITEMS INTO ONE SHIPPING ? |
|
| A:Yes, all items can be always combined into one shipping. Please see instructions emailed to you automatically when bid and also when won any auction. ( Please check spam/bulk mail folders if not found right away). Upon completing all auctions, please use Ebay checkout and Ebay will automatically combine all your won auctions into one shipping. |
| Q:WHAT IS MY TOTAL ? PLEASE SEND ME TOTAL AMOUNT |
|
| A:Your total is always your winning bid(s) + one shipping. All items can be combined into one shipping. Please see instructions emailed to your Ebay registered email address. You can always use Ebay checkout from any won auction. Click on Pay Now and Ebay will automatically combine all your won auctions into one shipping. |
| Q:HOW DO I COMBINE SHIPPING IN CHECKOUT ? |
|
| A:You can always use Ebay checkout directly. Ebay will automatically combine all your auctions into one shipping. Please submit payment only after done with all auctions. If you submit individual auction payments Ebay will process them also as such adding shipping in each time. Please only submit payment when done with all auctions all together. |
| Q:CAN I STILL COMBINE ITEM AFTER I HAVE MADE PAYMENT ? |
|
| A:If you have already completed checkout & payment and want to still bid on more items, please contact asap and request your order to be on hold. As long as package has not been shipped yet, we can combine additional items even when payment for other already sent. Please see your Ebay email inbox if shipment notification been yet sent. |
| Q:EBAY DID NOT COMBINE MY ITEMS INTO ONE SHIPPING ! |
|
| A:Please double check your final Paypal receipt and Paypal account direct transaction. Almost every time Ebay has not displayed shipping discounts, Paypal has taken care of it automatically. Your Paypal receipt & account will show only one paid shipping fee. Any Ebay error & overpayment, will be refunded prior shipping if such will ever occur. |
| Q:CAN I RETURN MY ITEM ? |
|
| A:Yes, you are always welcome to return any item you do not wish to keep for a full refund, including even your original shipping. Please see ready made return form with instructions already included in package. You will find return form & instructions attached to jewelers thank you letter (last page). |
| Q:IS THIS REAL DIAMOND / GEM ? |
|
| A:Yes, all auctions are always natural mined real Gem Stones and Diamonds. We do not carry any man created gems at all. When ever you see any listings anywhere on Ebay from anyone listed as: Natural and/or Mined, that means that stone is a real Diamond or gem. No man created gem can be ever called natural or mined. |
| Q:DOES THIS ITEM COME WITH TAGS? |
|
| A:Items are shipped with detailed signed description of item with associated Gemological details. Tag inside each gem bag will detail close specifics what listed in auction. If preferred, your local jeweler will confirm tag details. Please consult professionals only, not hobbyist, sales people etc and all ok. |
| Q:CAN I COMBINE MY ITEMS INTO ONE SHIPPING ? |
|
| A:Yes, all items can be always combined into one shipping. Please see instructions emailed to you automatically when bid and also when won any auction. ( Please check spam/bulk mail folders if not found right away). Upon completing all auctions, please use Ebay checkout and Ebay will automatically combine all your won auctions into one shipping. |
| Q:WHAT IS MY TOTAL ? PLEASE SEND ME TOTAL AMOUNT |
|
| A:Your total is always your winning bid(s) + one shipping. All items can be combined into one shipping. Please see instructions emailed to your Ebay registered email address. You can always use Ebay checkout from any won auction. Click on Pay Now and Ebay will automatically combine all your won auctions into one shipping. |
| Q:CAN I RETURN MY ITEM ? |
|
| A:Yes, you are always welcome to return any item you do not wish to keep for a full refund, including even your original shipping. Please see ready made return form with instructions already included in package. You will find return form & instructions attached to jewelers thank you letter (last page). |
| Q:HOW DO I COMBINE SHIPPING IN CHECKOUT ? |
|
| A:You can always use Ebay checkout directly. Ebay will automatically combine all your auctions into one shipping. Please submit payment only after done with all auctions. If you submit individual auction payments Ebay will process them also as such adding shipping in each time. Please only submit payment when done with all auctions all together. |
| Q:CAN I STILL COMBINE ITEM AFTER I HAVE MADE PAYMENT ? |
|
| A:If you have already completed checkout & payment and want to still bid on more items, please contact asap and request your order to be on hold.
As long as package has not been shipped yet, we can combine additional items even when payment for other already sent. Please see your Ebay email inbox if shipment notification been yet sent. |
| Q:WHEN WILL I GET MY ORDER ? |
|
| A:Upon cleared payment, please find many communications emailed to you through Ebay email system. Each order and payment will be confirmed and upon shipment, shipment notification with detailed information & tracking will be always emailed to you through Ebay email system. |
| Q:CAN I CALL YOU IF I NEED FURTHER HELP ? |
|
| A:Yes, you are always welcome to also call us directly if you need any assistance and do not wish to use email. Our number is: (518) 512-0816 |
| Q:CAN I USE SKYPE ? |
|
| A:Yes, skype is very good free call system especially to all international jewelers. Please advice us in advance time when you prefer skype conference since we do not keep Skype open at all times. Our SKYPE ID is: VERZAZIO |
| Q:IS THIS REAL DIAMOND / GEM ? |
|
| A:Yes, all auctions are always natural mined real Gem Stones and Diamonds. We do not carry any man created gems at all. When ever you see any listings anywhere on Ebay from anyone listed as: Natural and/or Mined, that means that stone is a real Diamond or gem. No man created gem can be ever called natural or mined. |
| Q:CAN I ALSO GET ONE OF THOSE CERTIFICATE CARDS ? |
|
| A:We only use real and trade approved legal certificates. We do not deal with any retail end comfort cards often seen in the trade that are not real certificates and not trade approved. Item can be sent for this upon payment, please inquire in advance for costs & turnaround time. Please see Gem Buying Guide from our Ebay store for closer details. |
| Q:EBAY DID NOT COMBINE MY ITEMS INTO ONE SHIPPING ! |
|
| A:Please double check your final Paypal receipt and Paypal account direct transaction. Almost every time Ebay has not displayed shipping discounts, Paypal has taken care of it automatically. Your Paypal receipt & account will show only one paid shipping fee. Any Ebay error & overpayment, will be refunded prior shipping if such will ever occur. |
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