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Useful Components Main Contents Page Useful Components Dispatch and Post

News: 18th November 2013

At the moment, sending standard airmail to Italy is rather like throwing packets straight in the bin.  Regrettably, until Ebay fixes fatal problems with postage rate tables, which they admit have been present for 12 months or more, it's not possible to send anything to Italy. 

General.

Packaging

All packets containing small items are standard letterbox size, so you should never have to go and collect your packet from the sorting office unless you have requested a signed-for delivery.  The packets are not waterproof, but waterproof thermally printed stickers are used for the address.  The boxes are made from recycled cardboard.  Larger orders might be in a larger packet.  Your address will appear exactly as you type it in your Ebay address fields, so it needs to be correct to avoid delays.



UK Mail

Dispatch Time, UK Mail


During Monday to Thursday items are usually packed and marked as sent by the evening of the same day, but will always be packed and marked as sent within two working days of payment unless the shop notices or item descriptions state otherwise.  You should receive an automatic email note when the item is marked as sent, but I've found that these occasionally get blocked.  If a UK item is marked as sent, it has definitely been packed, it is in the post bag and it will always be posted within 24 hours.

Postal Charges, UK Mail

With the exception of the kits of parts, within the UK you will only ever be charged one postage charge, and that starts at 1.29p for 2nd class post for everything.  You can add any number of the same or different items with no additional postage charge.  You need to use the shopping basket to pay for them altogether for this to work.  If it goes wrong, let me know and I will refund the excess.


UK Post Method and Late Packets

Economy post within the UK is sent by second class Royal Mail.  Standard post within the UK is sent by first class Royal Mail.  These are more than 99% reliable and packets generally arrive in good time.  You can select signed-for delivery but this does not improve the delivery speed, and my experience of receiving mail is that this actually increases the chance of suffering a rare lost packet.

If your UK packet has not arrived within 10 working days of it being marked as sent, I will always resend it or refund your money at your choice.  This is my responsibility under consumer law and there is no reason to purchase extra insurance.  On these rare occasions you will never lose out, but you may have to wait a little.

If you need something the next working day Monday to Thursday, then before 13:00 on the previous day, I may well be able to send it next day special delivery by special arrangement.  This will cost £9.48, but it isn't an option on the listings due to me being unable to guarantee availability.  The best way is to send a site message before buying to see if I'll be able to reach a Post Office by the collection deadline that afternoon.


Economy International Airmail

Dispatch Time, Economy International Airmail

International mail is sent at least twice a week Monday to Thursday and often more frequently.  Unless the shop notices or item descriptions state otherwise, orders will always be sent within the stated two business days dispatch time. 

You should receive an automatic email note when any item is marked as sent, but I've found that these occasionally get blocked, especially for overseas customers.  If an international mail item is marked as sent, it has definitely been packed, it is in the post bag and it will always be shipped on the following international dispatch.


Postal Charges, Economy International Airmail

With the exception of the kits of parts, the price for international dispatch of small, light items is a standard, and very low £2.99 for all destinations, with incremental increases only for additional heavier items.  Most small, light items can be purchased in any quantity and posted overseas for £2.99.  This will calculate automatically but you need to use the shopping basket to pay for them altogether for this to work.  If in doubt, you may always use the "request a final total" option during the payment process.  If it goes wrong, let me know and I will refund the excess.


Standard International Airmail Post Method and Late Packets

All economy international airmail now ships by DPD-Geopost / La Poste International Priority Airmail.  This service is an untracked airmail service which has proved to be very reliable.  Your packet should arrive via the standard national post carrier in your country.  The stated delivery time is seven business days, but please be aware that it will be much longer than this for about 10% of packets.  This is the same for all standard airmail carriers.  I don't know why this should be, and I assume that there are random samples taken for security checking for which there is a queue of varying length depending on the season and security alert state.

Packets sent within the EU are not subject to any import or VAT charges, and any customs checking will be for security purposes only.

Packets sent outside the EU will be marked with a CN22 customs sticker indicating the contents and the approximate value.  Depending on your country, sales tax-like charges might be incurred for higher value items.  Most countries operate a system where there is no charge below a certain value, and many small items will pass below this value unhindered.  If there is a charge, you will always be notified by some system operated by the national post carrier, and the packet will not be lost because of this.

If your packet has not arrived after 20 working days in the EU or 25 working days in the rest of the world, I will always re-send it or refund at your choice.  This is my responsibility under consumer law and there is no reason to purchase extra insurance.  On these rare occasions you will never lose out, but you may have to wait a little.

My experience has shown that you will often need above-average patience if you live in Italy.

I may not be able to send at all to some countries, but I am generally willing to give it a try if it is actually possible.


International Signed-For Airmail Service

"Royal Mail International Signed-For" is available to almost all countries and claims a 3 to 5 working day transit time.  This is fully tracked only within the UK and requires a signature on delivery.  Where it is available I will send this as Airsure.  Airsure is a fully tracked service but is not available to all countries.  Both services claim some degree of expedited passage through customs but this is not guaranteed.  I recommend the economy international airmail service for most ordinary packets.

I may not be able to send at all to some countries, but I am generally willing to give it a try if it is actually possible.


Dispatch by Courier Service

I only use courier services such as DHL by special arrangement.  Be prepared to pay an extraordinary amount, in the region of £50 GBP for any item.