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Please
ensure that you read and understand fully the terms and conditions
set out below before you place an order with Used-IT Equipment.
No
contract is formed between a consumer and Used-IT-Equipment
via transactions conducted on this Web site or otherwise, unless and
until Used-IT-Equipment accepts your order by e-mail
confirming that it has dispatched your order, regardless of whether
or not you receive said e-mail. Any such contract will be deemed to
have been concluded in the United Kingdom. Further, any such
contract will be interpreted, construed and enforced in all respects
in accordance with the laws of England, and you and
Used-IT-Equipment irrevocably submit to the non-exclusive
jurisdiction of the English courts.
You must e-mail us at
info@used-it.org.uk to obtain
authorisation prior to returning any goods. You must quote your
order number and a full description of the fault and the steps
necessary to replicate it (if applicable) in your e-mail. All
returns must be authorised by us in writing prior to you returning
the goods. We reserve the right to reject any return made without
prior written authorisation.
You must
return the goods to our published returns address, and you shall be
responsible for any costs incurred in doing so, including our costs
if postage was not pre-paid by you. These costs will be refunded to
you if we sent you the wrong item. The goods should be returned
complete with all original accessories and packaging materials. You
must include your order number and a copy of the fault description
(if applicable) with the goods. We reserve the right to reject the
return of any goods received incomplete or in poor condition. We
would therefore recommend ensuring the goods are properly packaged
and insurance is obtained from your carrier when returning the
goods.
Do not write on or attach labels to the product or its packaging.
Doing so may result in a reduction in your refund, or your return
being rejected. Please ensure the product is properly wrapped to
avoid any damage to the packaging.
Our
returns address is:
Used-IT-Equipment
Unit 3 Basingstoke Business Centre
Winchester Road
Basingstoke
Hants
RG22 4AU
If we
sent you the wrong item we shall either dispatch the correct item or
refund the original purchase price upon receipt of the goods. The
item being returned must be unopened and suitable for resale as new.
If an
item is returned without fault within 14 days of receipt we shall
issue a refund of the original purchase price. This excludes
software products.The goods must be complete with all original
accessories and packaging materials and be suitable for resale as
new. If we judge this not to be the case, we reserve the right to
reject the return or deduct the resulting loss of value from your
refund. The final decision on this shall be subject to our expert
judgement and you agree to be bound by this. Goods are not sold on a
trial basis and we reserve the right to refuse a return if we
believe this policy is being abused.
If an
item is returned to us as faulty within 30 days of receipt we will
test the item. If we are able to reproduce the fault we shall either
repair or replace the item free of charge, or ask our supplier to do
so. We shall then dispatch the item back to you free of charge.
Alternatively, we shall issue a refund of the original purchase
price if requested to do so by you or if we are unable to repair or
replace the goods.
If an
item is returned to us as faulty after 30 days of receipt we will
test the item. If we are able to reproduce the fault we shall either
repair or replace the item free of charge, or ask our supplier to do
so, providing the item is still within its manufacturer's warranty
period. We shall then dispatch the item back to you free of charge.
If we are unable to repair or replace the goods we may, at our
discretion, choose to issue compensation based on their current
value. We shall not accept returns of any goods outside the
manufacturer's warranty period.
Any
faults which we judge to be caused by damage, misuse or neglect will
not be repaired and the return will be rejected.
If an
item is returned as faulty but we are unable to reproduce the fault,
or if we reject a return for any reason, we shall return the goods
to you and you shall be responsible for our reasonable costs in
doing so. These costs shall be paid by you prior to us sending the
goods. If payment of these costs is not received within 30 days of
our notice to you we shall reserve the right to dispose of or
destroy the goods and you shall not hold us responsible for any loss
to you caused by this.
Any
refund owed shall be issued to you within 30 days of receipt of the
goods.
Under
the Consumer Protection (Distance Selling) Regulations 2000 you have
the right to cancel the contract within 7 working days after receipt
of the goods. This excludes software products Any goods purchased in
an auction (such as eBay) are also excluded. Any services provided -
such as delivery - are provided under a separate contract to the
goods, and cannot be cancelled once performance of the service has
begun (e.g.. when the goods have been despatched).
To
cancel the contract you must do so in writing. You must quote your
order number in your notice of cancellation. Upon sending
notification, ownership of the goods will immediately revert back to
us.
You must
return the goods to us at our published returns address, and you
shall be responsible for any costs incurred in doing so, including
our costs if postage was not pre-paid by you. If you fail to deliver
the goods within a reasonable time, we reserve the right to recover
the goods and you shall be responsible for any costs incurred in
doing so. In this event you must make the goods available for
collection during business hours on a day specified by us. If we are
unable to recover the goods within 30 days of receiving your notice
of cancellation you shall become liable the full price of the goods.
Should the costs exceed the value of the goods you must pay the
balance within 30 days of notification of these costs.
You must
take reasonable care of the goods - this includes the time in which
they are being delivered from you to us. The goods must be complete
with all original accessories and packaging materials and be
suitable for resale as new. If we judge this not to be the case, we
reserve the right to deduct the resulting loss of value from your
refund. The final decision on this shall be subject to our expert
judgement and you agree to be bound by this. We would therefore
recommend ensuring the goods are properly packaged and insurance is
obtained from your carrier when returning the goods.
A refund
for the full price of the goods (less any costs incurred) will be
issued within 30 days of receipt of your notification.
Used-IT-Equipment is providing this web site and its contents on
an "as is" basis, and makes no claim or guarantee that this web site
or the information are complete, current or accurate, or that the
products displayed are fit for any particular purpose or
merchantable.
Price
and availability information is subject to change without notice.
Neither
Used-IT-Equipment nor any of its affiliates,
employees or other representatives will be liable for damages
arising out of or in connection with the use of this web site or the
information or products included on this site. This applies to all
damages of any kind, including (without limitation) compensatory,
direct, indirect or consequential damages, loss of data, income or
profit, loss of or damage to property and claims of third parties.
Used-IT-Equipment does not limit its liability for
death or personal injury to the extent only that it arises as a
result of the negligence of Used-IT-Equipment, its
affiliates, employees or other representatives.
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