It is our priority to have satisfied customers. For this reason we have introduced a 'no quibble' returns policy, which means if you are not happy within 7 days of receiving your purchase (for whatever reason), let us know and we will give you a refund. You can contact through Ebay, just hit the 'ask seller a question' button.

PLEASE NOTE: All refunds are subject to a 20% re-stocking fee. If you are looking to exchange a purchase, you will be liable for postage fees on the new item(s), regardless of whether your original purchase came with free delivery.

Claiming your refund:
In order to claim your refund, please contact us first with your reasons for making a return. Once we have acknowledged your request, please send the item back to us (in it's original packaging) to the address below, via RECORDED DELIVERY. Once you have done this, please email us the tracking number so that we can track the return.

The reason we ask this is that we must receive the product back in order to issue a refund. If the item is not sent via recorded delivery and subsequently gets lost or stolen in the post, we will not be held responsible and will not issue a refund. Once we have received the returned item(s), we will then refund the order amount (minus any re-stocking fees). The refund will be placed directly into your Paypal account.

NOTE: We only accept refunds on multiple items (2x, 3x etc) if only one of the items has been opened. Sorry, but we are strict on this.

The address for returns is:

Hunt and Arenare Ltd
P.O. Box 560
Greenford
UB5 9JX