1. What are my cancellation rights?
We hope you will be pleased with your purchase(s). However, should you wish to, you have the right to cancel the contract at any time up to the end of 8 working days from the day after you receive the goods under the Distance Selling Regulations, providing that:
i) the instructions below are followed;
ii) the goods have not been used or modified in any way;
iii) they are returned to Unipack Worldwide at your cost with the original packaging; and
iv) Unipack Worldwide receives the goods back in a resalable condition.
2. How do I cancel my order?
To exercise your right of cancellation, you must immediately send an email to firstname.lastname@example.org stating your order acknowledgement number and that you wish to cancel your order.
3. How/when will the money be refunded to me if I cancel my order, and the goods have not yet been dispatched?
If you exercise your right of cancellation BEFORE the goods have been dispatched, then the order will be cancelled. The amount you have paid will be refunded to your debit/credit card within 30 days at no additional cost to you.
4. How/when will the money be refunded to me if I don’t take delivery of the goods?
If you exercise your right of cancellation AFTER the goods have been dispatched, and you fail to take delivery of the goods, Unipack Worldwide shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery (typically the delivery charge to you, plus a charge by our couriers to return the goods back to us, usually £20.00).
5. What is your returns policy for goods I have taken receipt of?
If you exercise your right of cancellation as stated in paragraph 1) above in relation to all or any part of the order, and you take delivery of the goods, you will be responsible for returning the cancelled goods to Unipack Worldwide at your own expense.
You must take reasonable care to ensure the goods are not damaged in the meantime or whilst they are in transit being returned back to us. You must return the goods in the original packaging and in a resalable condition. We advise that you use a service that requests signatures on delivery to ensure that there are no problems in relation to lost goods in transit.
We are able to arrange a collection of the goods and a return to us using our courier service but there will be a charge, typically £25.00
6. Where should I return the goods to?
The cancelled goods should be returned to Unipack Worldwide , 4 Buckingham Avenue, Whetstone, London, N20 9BX, United Kingdom.
7. What is the time limit for returning the goods?
The cancelled goods must be returned to us within 8 working days of informing us of your cancellation.
8. How/when will the money be refunded to me if I take delivery of the goods?
Once you have notified Unipack Worldwide that you are cancelling the contract, and after the cancelled items have been received in good resalable condition by us within 8 working days of the cancellation, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit/debit card for the goods only, and not for the packing and shipping costs.
9. What happens if I cancel all or part of the order, but the goods are not returned back to Unipack Worldwide/the goods are returned in a damaged condition?
If the cancelled goods are not received back by us in a good resalable condition, Unipack Worldwide may charge you a sum not exceeding the value of the goods and all incidental costs involved in supplying them to you, including packing, administration and delivery charges.
10. Can I exchange all or part of my order?
If you have ordered something in error then we are happy to exchange it for something else s long as the goods fill all of the same criteria above for returns. We can exchange the goods using our courier at a charge of £25.00. Alternatively you can return the goods back to us at your own expense and place a new order for the new goods.
11. What if my goods are delivered damaged?
The procedure for accepting a delivery is outlined in the Delivery Options section. If the goods are damaged on receipt, you have 2 working days from receipt of goods to inform us and we will then take the appropriate action. We will be unable to provide any refund or replacement after this.