Terms and Conditions
Disclaimer
Jurisdiction/Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied in relation to its accuracy.
We reserves the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies.
Unicost has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases a full refund will be issued.
This agreement is governed by English Law whereby You and We submit to the non-exclusive jurisdiction of the English courts.
Matters beyond our reasonable control
We will not be held responsible for any costs resulting in delays by delivery companies or delayed by causes beyond our reasonable control including, without limitation:-
a) fire;
b) severe weather conditions;
c) industrial dispute;
d) strike or labour disputes; and
e) delay by any government or public or local authority, including the customs of any country where the goods are carried. You must pay any customs charges in full.
All goods and services displayed on this web site are subject to availability. Where certain goods or services are no longer available, or where certain prices have changed, we will endeavour to update the relevant information contained on this web site as soon as practicable. However, no price, or other information displayed on this web site will bind us until we have accepted your order. The price you will be charged for any goods or services will be the price in force when your order is accepted by us.
How to place an order
Any order you send to us for the purchase of specific goods and/or services constitutes an offer for the goods and/or services selected.
We are not obliged to accept your order. If we do accept your order, a contract will be created at the time we send you an email confirming your order. You will be deemed to have received our acceptance of your offer once we have correctly sent an email to your electronic mail box.
Delivery Terms
Free delivery is only valid for standard delivery services within the UK
|
Delivery Service used |
Delivered in
(working days) |
Guaranteed on time |
Tracked delivery |
Signature on delivery |
Contents Insured |
|
United Kingdom |
|
|
|
|
|
|
Special Delivery™ |
1 |
Yes |
Yes |
Yes |
Yes |
|
Courier Service 24hr/48hr |
1-2 |
No |
Yes |
Yes |
Yes |
|
First Class Recorded |
1-2 |
No |
Yes |
Yes |
Yes |
|
Second Class Recorded |
3+ |
No |
Yes |
Yes |
Yes |
|
International |
|
|
|
|
|
|
Airsure |
2-4 |
No |
Yes |
Yes |
Yes |
|
International Signed For |
3-5 |
No |
Yes within UK only |
Yes |
Yes |
Orders are despatched using our chosen delivery partners – Royal Mail / DPD Couriers / City-Link Couriers. Availability is indicated at point of sale.
The transit times stated apply once your order has been despatched. Orders taken after 4pm in most cases are processed on the next working day.
Not all the services listed below will be available for certain products and/or destinations. The delivery options available for your order will be listed before you checkout so you can check and choose your service.
The following destinations may take longer than expected. Timed and Saturday deliveries may also not be possible.
Scottish Highlands, Isles of Scilly, BFPO, Isle of Man, Channel Islands, Scottish Islands.
Delivery will normally take 2 to 4 working days from the date of your order.
Order Tracking & Proof of delivery
We provide with every purchase signature on delivery and online tracking (unless otherwise stated) for your order whilst on route. We will automatically send your tracking reference number depending on the delivery service you have chosen for your order. If you have not received the tracking details then they are available on request.
The person receiving the goods must sign either the delivery manifest or ESCD (computerised) as proof of delivery of the consignment (if applicable). Any written/computerised record of the receiver’s signature that ESCD has obtained will be evidence of the delivery and of the quantity of Parcels and/or Freight Items within the consignment.
We will send via email a despatch confirmation containing your order details and it is your responsibility to check that these details are correct and inform us of any errors.
You can log into your account at any time to see updates from the "My Ebay" area (see customer login section on the main menu).
Delivery Liability
If Unicost cannot fulfil or deliver your order within these stated delivery timescales or have any other problems with your order, we will contact you by email as soon as possible. We will also give you an expected delivery date and allow you to cancel your order if you wish.
We will endeavour to have your goods to you by next day, however we cannot guarantee this if the next day service has not been requested or the delay is outside of our control. This is also governed by the delivery services success rate (Success rates can be seen on individual delivery company’s websites).
Royal Mail delivery liability is reflected in their terms and conditions. This can be viewed via the Royal mail website.
Upon receipt of your order you will be asked to sign for the goods. If the package does not appear to be in good condition then please check the contents before signing or refuse the delivery. If you are unable to check the contents of your order at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
Failed Delivery:
Once your order has been despatched and on route, we cannot refund any delivery cost or change the delivery service.
It is your responsibility to make sure someone will be at the address to sign for the parcel (if applicable) as delivery companies do have the right to place a surcharge on the delivery for any failed attempts made by delivery drivers.
Payment Policy
- Unicost use the PayPal gateway to process payments and therefore never process or see any financial data from customers.
- Payment is required before any goods or orders are despatched.
- We will notify you to confirm when payments are received and when your order has been sent.
Returns Policy / Warranty Terms & Conditions
We know that you will be pleased with your purchases from Unicost. However, there may be occasions when you will need to return items to us.
Brand New items
Purchases on brand new items carry a minimum 12 months' warranty.
Refurbished/Used items
Please note that any refurbished or used items are sold with 30 days warranty (unless otherwise stated) and valid from date of delivery. We will not be liable for the warranty after this period.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 48hrs upon receipt of item.
If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly.
Items should be returned in their original packaging complete with all accessories and documentation.
Once received back into our warehouse, we'll issue a replacement or full refund to you via your original
payment method and reimburse your reasonable return carriage costs.
Non-Faulty Goods
Under the new distance selling regulations you have the right to cancel this contract with Unicost and return your goods for a full refund within 7 days from date of delivery. We will refund the price of the product, less any delivery costs Unicost incurred.
This law assumes that the goods returned for credit have not been used and are in pristine condition;
i.e. Goods must be in unopened original packaging with no damage to the item packaging or equipment. Goods returned for credit which has been opened, with any damage to internal/external packaging will be subject to a minimum 15% restocking charge in addition to any delivery costs Unicost have incurred or return for refund may be refused and the item returned to the customer.
Software - Opened software is non-refundable. Faulty software will be replaced.
If items are returned to us in pristine condition and in its original packaging a refund for the goods will be made by the same payment method and to the same card that was used to make the original purchase. All refunds will be undertaken within 7 working days of return. Please note credit/debit card refund can take 4 working days to clear.
A Return Authorisation Number (RA) must be obtained from Customer services prior to return: Click "Contact Us" tab from the main menu to obtain the RA number.
Faulty Goods (within 14 days)
Any goods returned faulty (within 14 days of receipt) will be either refunded, or replacements will be returned to the customer free of charge.
If you need to return item(s) due to a fault please make sure that you have contacted us for a returns authorisation number (RA number) and that we have received the item back within 14 days of you receiving your order. We can then replace the item or refund in full. For credit or replacement purposes your RA number is valid for 7 days from date of issue only and any returns received after this period will no longer be valid and your products may be rejected.
With some products the manufacturers require the customer to contact them directly for repairs. In these cases, manufacturers provide a specialist full returns service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. You must return all original packaging and accessories included with your item. Any parts that are missing when the product is returned may result in your refund being rejected or charged for - However this is at the discretion of our Customer Services team and the manufacturers.
Any goods returned for credit/replacement which are not found to be faulty will be returned to the customer with a minimum £15 carriage and administration charge. It is therefore very important that all items are checked for a legitimate fault, by the customer.
Faulty Goods (after 14 days of purchase)
If you discover that your purchase has become faulty after 14 days of purchase, but within the manufacturer’s warranty period, please contact us or the manufacturer directly for repairs service. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval. This warranty or guarantee is in addition to your consumer rights.
The manufacturers can be contacted directly on the following support numbers or via the manufacturer's website.
Apple 0870 876 0753
Samsung 0870 601 0309
Nokia (support) 0870 0555 777
Nokia (service centre finder) 0845 0545 454
HTC - 0845 890 0079
TomTom - 0845 161 0009
Sony - 0870 5111 999
If your products manufacturer is not listed above please contact Customer services via the Contact button in the main menu and we will advise you appropriately on how to proceed with a repair or replacement. NOTE: Unicost will not be liable for any loss from products sent to manufacturers or ourselves that fail to be delivered or are delivered damaged. Refunds cannot be made for postal charges either for sending or returning goods, however in certain circumstances we can refund up to £7 but this will be at our discretion.
Privacy Statement:
Unicost Distribution Privacy Policy.
The information you provide us with will not be passed on to third parties and will be treated as strictly confidential by Unicost.
Personal information collected is for the sole purposes of:
Processing any orders that you have made.
Answering any general queries you have and to perform other such general marketing/promotional activities focused on our products and services.
Providing you with the best possible service.
Shopping with Unicost is Safe & Secure.
Contacting us
Our address is:
Unicost
17-19 Richmond Road
Dukes Park Estate
Chelmsford
Essex CM2 6UA
info@unicost.co.uk
Tel: 0845 463 1245
Unigroup Complaints Process
1.0 Background
Each customer complaint that is logged needs to be responded to within 24hrs of receipt. Timely and regular updates will be sent to the client so that they are informed of the progress being made with each query. We aim to send an update email every 24hrs or every time there is a change in the status of the queries that have been logged.
2.0 Scope
The purpose of this document is to provide the user/customer with a detailed procedure on how we handle customer/Client/Supplier/Network issues.
This document will only explain the escalation process that we follow in the event of a complaint and not how to resolve the issue.
3.0 Procedure
- 3.1 Receiving notification of complaint
Upon receipt of a complaint, all details to be forwarded to the Head of Services who will log the details onto “Support Desk” ticketing system.
Customer/ Client name/ Network detail/ Suppliers.
Mobile telephone number.
Complaint description.
- 3.2 Investigate Complaint
Send acknowledgement to the customer of receipt of details and liaise with individual/department to understand full details of the situation.
Depending on what is found out in the investigations there will be a number of possible outcomes. We will either be advising the client of the resolution or gaining further agreement on a mutual basis.
- 3.3 Updating Support Desk and Client
Go back into Support Desk:
Enter all findings into the notes field.
Confirmation of investigation notes and findings will be sent to customer/client.
Any internal remarks go into Internal Status.
Close query.
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