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Delivery Information
Items are dispatched from Monday to Friday, excluding Bank Holidays. We reserve the right to change the delivery method according to the weight and value of the order.

UK Royal Mail Deliveries

Orders paid for by 2pm will usually be dispatched that day. Deliveries are Monday to Saturday, excluding Bank Holidays. We use Royal Mail 24 for our small packet items. Delivery is usually within 24 hours of dispatch for most parts of the UK, however this is not guaranteed. Higher value items may be sent using Royal Mail 24 Signed For.

UK Courier Deliveries

Orders paid for by 1pm will usually be dispatched that day. Deliveries are Monday to Friday only, excluding Bank Holidays. We use City Link 'Next Day' for our larger parcel deliveries. All items require a signature on delivery. If you need your item sending to a work or alternative address, please add a note when completing checkout stating the full delivery address, including postcode and contact information.

Please note, courier delivery is not available in the following areas:
  • Northern Ireland
  • Scottish Highlands (AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH30, PH31-41, PH49-50)
  • Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
  • Isle Of Wight
  • Isle of Man
  • Isles of Scilly
  • Channel Islands

International Deliveries

We use Royal Mail Airmail Standard for our international shipments up to 2kg. Delivery times are estimated as follows:
  • Western Europe within three working days
  • Eastern Europe within five working days
  • Rest of the world in five to seven working days
This is just a guide as some countries can experience delays due to customs clearance and local mail services.
Returns Information
Returns Policy:

We want you to be 100% satisfied with your purchase. If for any reason you are not, you must inform us within 14 working days of receipt of your goods that you wish to return them. We can offer a full refund provided that the goods are returned in original packaging and in new, unused and re-saleable condition. Goods are returned at the buyers expense.

Return Address:

B & S Underwood Limited
9 Candidus Court
Peterborough
PE4 5DB

Please include your Sales Record Number or postcode.