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Ultimate Styling
Cancellation & Returns Policy
Please accept our apologies if you have received the incorrect item or are unhappy with your purchase.
You can cancel/return an item at any time up to 7 working days after the day of delivery. To do this please contact us either by telephone or email. You do not have to give any reason why but a brief explanation may help us to improve the service we offer to customers in the future. If you cancel you must return the goods at your own expense. You must ensure the goods are packaged adequately to protect against damage, with their original boxes along with a copy of the invoice/delivery note.
**If you have purchased a spoiler or body panel then please ensure that it is checked for correct fitment for your vehicle PRIOR to painting. Goods that have already been painted may not be refunded or returned**
Lost or damaged in transit. If your item is lost in transit we will send you out another item or refund you in full, this is done after confirmation of the loss from the delivery service is ascertained (normally after 10 working days) If your item is damaged in transit please inform us immediately so we can take the necessary steps to claim from the delivery service and send you a replacement. In most cases we will require the item back to do this.
Faulty goods
All new goods sold are covered by a 12 month manufactures warranty from time of delivery (excluding bulbs & LED’s) if for any reason your goods develop a fault within this time we will exchange/replace without question.
**Condensation does not qualify as a warranty claim due to the ever changing weather here in the UK**.
Wrong item or mis-described goods.
We do our best to describe all good accurately stating the vehicles that the goods will fit and try to supply a correct picture of the item you are buying. Sometimes colours may vary due to lighting at the time the picture was taken, and we often use pictures supplied to us direct from suppliers. We may also occasionally use a library picture if a suitable picture is not available at the time of listing. If you have received your goods and are not happy with them you can return them within 7 working days under the cancel/return policy from the first paragraph of this page.
If however we have sent you completely the wrong goods please return the item complete with original packaging for replacement of the correct item if still available. We will reimburse your postage for returning the item if a post office receipt is enclosed with the returned item. Please send smaller items via Royal Mail First Class Recorded, larger items via standard parcel service. We will not accept nor refund any Special Delivery returns.
Please note that all refunds will be reimbursed to you via the same method or original payment, ie if you paid via PayPal then you will be paid back into your Paypal account.
To return any item, simply return it to us along with your name, address & telephone number, correct item details & item number if an eBay purchase. Please state if you require a refund or replacement item and we will do our best to rectified the matter ASAP.
*Items returned with no paperwork, name and address will not be dealt with *
**If you have purchased a spoiler or body panel then please ensure that it is checked for correct fitment for your vehicle PRIOR to painting. Goods that have already been painted may not be refunded or returned under this policy**
Return Address:
ULTIMATE STYLING LTD
Unit 5 Axis Business Centre
Westmead
Swindon
Wiltshire
SN5 7YS
Payment Phone No. 01793 495201 (Mon-Fri during office hours)
MSN Messenger: sales@ultimatestyling.com
*Please dont forget to enclose your Name, Address, phone number, Item Number or invoice and reason for return*
****Items returned with no paperwork, name and address will not be dealt with ****
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