Here at Ultimate Styling we want you to be delighted every time you shop with us. Occasionally though, we know you may want to change your mind and cancel or return items. If your item has not been shipped please contact us immediately and we will do our best to stop your order being processed. If you have received a dispatched email for your item, and it is not what you want you can return it at any time up to 30 days after the day of delivery. To do this simply inform us within 7 days from delivery then return the item to us within 30 days, you do not have to give any reason why but a brief explanation may help us to improve the service we offer to customers in the future. Please ensure the goods are packaged adequately to protect against damage, with their original boxes along with a copy of the invoice/delivery note.

If the item is returned and in its original re-sellable condition then a full refund of the purchase price of the item will be given within 7 working days, unless you request an exchange for another item.

Please note that we will NOT refund any item that has been fitted, modified, painted or otherwise not in original condition.

Please note that you will be responsible for the costs of returning the item.

Lost or Damaged Items

Please accept our apologies if you item has not arrived and maybe lost in transit. If your item is lost in transit we will send you out another item, this is done after confirmation of the loss from the delivery service is ascertained (normally after 10 working days)

If your item is damaged in transit please inform us immediately so we can take the necessary steps to claim from the delivery service and send you a replacement. In most cases we will require the item back to do this. Please ensure you check the item BEFORE you sign for it, if you do not have time to check please sign for it but include the words "Unchecked maybe damaged" this will enable us to claim from the delivery company.

Faulty Goods

All new goods sold are covered by a 12 month manufactures warranty from time of delivery (excluding changeable bulbs & LED’s) if for any reason your goods develop a fault within this time we will exchange/replace without question. However damage caused during fitting or misuse of the item will not be covered.

**Condensation does not qualify as a warranty claim due to the ever changing weather here in the UK**.

Wrong item or Mis-described item

We do our best to describe all good accurately stating the vehicles that the goods will fit and try to supply a correct picture of the item you are buying. Sometimes colours may vary due to lighting at the time the picture was taken, and we often use pictures supplied to us direct from suppliers. We may also occasionally use a library picture if a suitable picture is not available at the time of listing. If you have received your goods and are not happy with them you can return them under the cancel/return policy from the first paragraph of this page.

If however we have sent you completely the wrong goods please return the item complete with original packaging and we will send a replacement of the correct item if still available.

Refunds.

All refunds will be reimbursed to you via the same method as original payment, ie if you paid via PayPal then you will be paid back into your Paypal account.

To return any item, simply return it to us along with your original invoice (or photo copy) All refunds are processed within 7 days

Please send via Royal Mail First Class or Royal Mail Standard Parcel, we will not accept nor refund any Special Delivery returns.

*Items returned with no paperwork, name and address will not be dealt with *

Thank you for shopping with us.

Ultimate Styling Sales Team.

If you have any questions please call 01793 495201 (Mon-Fri during office hours)  or email us sales@ultimatestyling.com