Terms
At UKRMART, we believe in plain English.
Orders:
All the information in this store and our listings is given in good faith, mainly supplied by our suppliers, and products are offered subject to availability.
If an item is out of stock, we will advise you by Email with the option of a full refund if you do not wish to wait.
Privacy:
We will never pass any of your personal details onto any other company.
We only collect the minimum personal information required to fulfill your transactions when you order products from us so that we can send them to you and contact you in the event of a problem.
Payments:
We are "PayPal Verified" traders and consider this to be the most secure method of buying on line with your credit card. For your added security, Paypal do not pass your card details to us.
If you do not have a credit card or do not wish to use PayPal, we can accept a direct bank transfer. Simply Email your order with your name and address and we will reply with the pay-in details.
As a last resort, we will accept a cheque made out to D.Knockton, but please allow an extra 7 days for us to pay in and clear the cheque before the goods are despatched.
For small orders, you may send an uncrossed postal order made out to D. Knockton.
Carriage:
Normally, small parcels up to 2kg are sent by Royal Mail and larger parcels by Parcelforce. We always try to dispatch as soon as possible, usually the day after payment is received during weekdays, but to allow for busy days and the postal service, please allow about 7 days.
Heavy items: carriage charges shown are for most addresses in mainland UK but our carriers make a surcharge for Highlands of Scotland, offshore islands and other remote areas including postcodes:
ZONE 2: IV; HS; KA27-28; KW; PA20-49; PA60-78; PH17-26; PH30-44; PH49-50; ZE. and Northern Ireland.
ZONE 3: Isle of Man, Isles of Scilly.
ZONE 4: Channel Islands
If you live in any of these areas, please email for a quote and any other options available.
Overseas: We only ship to Ireland. Normally, small parcels up to 2kg are sent by Standard Air Mail and larger parcels by Parcelforce Euro 48. Rates are shown in listings.
Returns:
Please unpack and inspect your item(s) on receipt. Our quality control and checks are very effective but we realise that occasionally a faulty item may get through or damaged in transit. In the unlikely event of receiving a faulty item, please email immediately and return within 7 days in the original packaging and I will send a replacement. If you are not satisfied with the item, you may return within 7 days from delivery. Items must be returned, at the Buyer's expense, in their original state and packaging. Buyers should ensure that any goods returned for any reason are suitably packaged to ensure safe transit and receipt by the seller without loss or damage in transit. A full refund of the purchase price less any carriage charges will be paid on receipt. If you are returning an item for any reason, please help us and email first, quoting your name, address and date of payment. Thank you.
(Most items are tested before despatch)
Contact:
If you are not completely satisfied with our products or service, please email or write. We will deal with your complaint promptly in a fair and friendly manner and will do our best to resolve the problem to your satisfaction. Being exclusively mail order, we do not have facilities for personal callers.
click here to send message
www.ukrdesign.co.uk
UKR Design - 1 Cardinal Drive - Waterlooville - PO7 8YZ
Proprietor: Denis Knockton | 
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